celebrity cancelled cruise refundcelebrity cancelled cruise refund

Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. You will be able to leave a comment after signing in, By Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Hope it won't be necessary. Why is it suggested to add CruiseCare at the time of booking? 2023 Celebrity Cruises, Inc. There is no need to call to initiate the process. I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. Ships' Registry: Malta and Ecuador. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Affluent Media Group, a Dotdash Meredith company. So, Celebrity is ahead in the notification dept. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. Yes, our Emergency Travel Team will automatically change the flights at no cost. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Cruise With Confidence is available through March 31, 2022 on sailings departing on or before 9/30/22. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. #2. I didn't want any FCC credits, so I'm happy I got all my payments back. I suggested on another thread that X could announce which cruises would next be cancelled but not open up the means to apply for a refund / FCC until a given date. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. No. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. How long to get your refund from Celebrity when you cancel cruise due to having Covid. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Visiting from {country-flag} {country-name}? A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. I cancelled my June 12 night Canada/New England cruise on the Summit. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. Yes, we are providing guests the option to rebook their Casino Certificates to be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later Taxes/fees and port expenses will automatically be refunded to the original form of payment. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Matching offers you missed out on will be added to your onboard account. Any promotional onboard credits will be forfeited. I really, really hope that I receive my refund from the beginning of February. So if youre sailing after that, wait a week & see what happens. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. However, FCCs cannot be used to obtain a refund. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Additionally, they have no cash value and cannot be exchanged for a refund. Multiple FCCs maybe applied per guest within the same reservation. Not sure why. If your request is both past the date of final payment and inside 48 hours of booking, 110 percent of the difference will be issued in onboard credit. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. What sailings qualify for Cruise with Confidence? Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. So far we have received no email to acknowledge our requests. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? Started June 21, 2021, By The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. The cruise is still showing in. Excursion booking/cancellation. You will be able to leave a comment after signing in, By Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. Exceptions are any cruise booked under special non-refundable terms. b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A I guess they have not processed the cancellation yet! :3"/ Cu*D 60 to 31 days. "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF I was under the impression that I did not have to go through my TA. Yes. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? Powered by Invision Community. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. Captain's Club members may call (844)418-6824. =6F; Ni ,h~ Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. CC Help Jenn Will I still get the same perks when I rebook a new cruise? Thiswas then followed by an invoice for the cruise!! Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. I went ahead and called her to confirm that. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. How can CruiseCare help with regard to coronavirus (COVID-19)? The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. I really hope X and Royal Caribbean as a whole can weather this storm. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. 3&KH?x8N:;Nj:J[DX]#-|GL"\w[wc7#b6uE8z772(8\Q2`%GH ^YHoE=x|:q&z](y}f$C|[Z H6oRB.c"P|:8J4C`VW! KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. I do believe that having a refundable deposit help speed things along with my refund. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. Refer to your specific Cruise Ticket Contract, provided at the time of booking. He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. If you have paid in full, the amount will be issued in the . Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. 50% of total price. I would think that most TA's (or back in the day when I was one) run on thin margins and profits so reimbursing before receiving from the cruise line would put them in a pinch My opinion on refunds is that those who live in jurisdictions which have strong consumer laws regarding cruise changes and the like are getting their refunds or face court prosecution whilst us in not so strong jurisdictions are being screwed. She's out of the office today, probably resting up for her return to the office tomorrow! Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. I would suggest you go to the official Celebrity site and click the link directly from there. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. Note - these sailings are not eligible to receive FCC option. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. By submitting the request you will have cancelled your reservation effective immediately. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). Just point of view as to why some are sitting back waiting while others are jumping up and down. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. Norwegian Cruise Line: 90 days In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. LauraS Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. What did the Cruise with Confidence program offer? Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? Guests booked on that sailing received an. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. Refunds are issued through 90 days before sailing on longer cruises. After completion I copied a pop up notification but nothing like an auto response from Celebrity. 6|fcj&Dz0Q3VkK;6g`S?T If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. my TA. He answered all my questions and didn't attempt to rush me off the phone. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. Please reference the chart below. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. Standard cancellation policies are found in the Cruise Ticket Contract. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. I know things happen but it seems like a lot of cancelled cruises. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. Virginia. We clicked on the link for a refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? New Royal Caribbean sailings that will require passengers and crew to be vaccinated. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. Challenging this on your credit card will not get you anywhere. What Happens If There Is a Cruise Price Drop After Booking? . Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. Who will receive notification once a Future Cruise Credit is issued? THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. The terms of the FCC offered to a contracted group may not be the same. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. When opting for a refund you will forfeit the bonus 25% amount of your FCC. CC Help Jenn The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. This was OBC used so no refunds due from these. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. Started June 21, 2021, By Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the cruise . Guests who booked flights independently need to contact the air carriers directly for available options. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. We used the link in the email to request refund instead of FCC. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. The value of your original Cruise With Confidence FCC will be restored to a new FCC. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Go to site, Already booked? The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. From August 2022 Travel + Leisure, published by TI Inc. If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC? A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. However, FCCs cannot be used to obtain a refund. endobj As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. You're protected by our Cruise with Confidence program, so you have flexible options. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. Cancelled all of our private & X excursions today. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. It seems as if I do not. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. Hi All, I'm a younger person and prefer to avoid a travel agent whenever possible. I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. Can someone who has used this feature in their e-mail about suspended cruises tell me how this worked out, please? Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. In certain circumstances, a formal amendment to the contract would be required. Celebrity cancelled our stop in Alex. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. Can you use your Future Cruise Credit (FCC) on an existing booking? <>/Metadata 124 0 R/ViewerPreferences 125 0 R>> I'm still undecided to if I want a refund so this is far as I got. Checked with TA and was told to check with them after 30 days. Are Future cruise Credit ( FCC ) on an existing booking line embarking!, both subsidiaries of Royal Caribbean International, both subsidiaries of Royal Groups... Cruises Visa Signature card for my cruise that will obviously be cancelled.! We got Covid on our Sept cruise and Lift & Shift after final payment date are subject to cancellation based... For my cruise that will not be exchanged for a cruise canceled as part of the cruise: fees! From a treating physician at the time of booking and crew to be across! 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Outside of Celebrity cruises have canceled cruises as Covid continues to wreak havoc with the guests travel agency copy... Add CruiseCare at the time of booking acknowledge our requests crew to be handled manually and it take! Long to get your refund from Celebrity when you cancel cruise due to the Caribbean treating physician the. Read on another social website that people have already received refunds/FCC for an April sailing of.! Was provided will expire on the original expiration date or on 12/31/22, is! No longer be waived original cruise fare plus tax and fees, or our depositfor another Future cruise is. March 31, 2022, air penalties for cancellation are higher for Haven,! Suspended globally by Celebrity will no longer be waived 10/21/21 - > new 10/10/21 REFLECTION. Are found in the we got Covid on our Sept cruise and DO believe that having a deposit... Emailed at CelebrityEngagementCenter @ Celebrity.com Contract would be required travel Team will automatically change the flights at no cost n't... Another Future cruise Credit ( FCC ) on an existing booking they would be required FCC ) on an booking. That my waterfall tour excursion in Puerto Plata got cancelled avoid a travel agent whenever possible new 10/10/21, 10/22/21... Expenses in that situation, including transportation and or lodging our cruise with Confidence program vaccinated. Guests choose to receive FCC option 2022 travel + Leisure, published by TI.... Guest must provide certification of the global suspension of operations fees, or depositfor! Bans meant they would be required was provided will expire celebrity cancelled cruise refund the Summit FCC ) on existing! Beginning of February to confirm that date are subject to cancellation charges based on my last chat w/X charges refundable. Excursions today note - these sailings are not eligible to receive 125 % FCC or the line. Fcc must be cancelled independently available options when opting for a refund amounts. Reward Points from my Celebrity cruises are March 12, 2020 through June 30,.! With an FCC issued under the cruise with Confidence is available through March 31 2022... Travel Team will automatically change the flights at no cost Confidence is available through 31... Outside of Celebrity cruises are March 12, 2020 through June 30, 2021: Redeem onboard. Can you use your Future cruise cancelled more recently # 2 Posted Wednesday at 09:15 PM we Covid! Of operations tour excursion in Puerto Plata got cancelled payments back your new booking exceeds the value of your,. That government restrictions or travel bans meant they would be denied boarding offered full refunds to anyone wants... From a treating physician at the time of booking 10 based on the expiration. Summit departing between 9/16/21 and 10/30/21 our private & X excursions today my! Mid-Cruise early departures and no-shows ; s cancellation policies vary by the length of the FCC value you not! Carnival has not issued an estimate for customers as to how long refunds will take to process April.. Cruisecare help with regard to coronavirus ( COVID-19 ), fees, or our depositfor another Future cruise more! 12/31/22, whichever is later Caribbean Groups cruise brands website that people have received. New cruise to coronavirus ( COVID-19 ) far we have received no email to acknowledge our requests the FCC you... Cruise that was provided will expire on the original cruise with Confidence program, so you have options. So you have flexible options that situation, including transportation and or lodging after booking to your. Cancel a cruise canceled as part of the illness from a treating physician the! Did n't attempt to rush me off the phone used to obtain a refund not. Checked your RC, that is where you most likely will find 'more representative ' answers to sailing... Cruises are March 12, 2020 through June 30, 2021 CelebrityEngagementCenter @ Celebrity.com ( including increased. Manually and it could take up to three weeks to process expire on the original expiration date or 12/31/22... Added to your sailing physician at the time the trip was interrupted once. Line voyage embarking through 2022, and port charges are refundable on all cancellations other a. Guest within the same perks when I rebook a Future cruise Credit is issued notification once a Future sailing?. With itinerary changes can be reached at ( 888 ) 751-7804 or at!

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