Easy breezy. years as the leading marketplace for luxury watches, trustworthy sellers from over 120 countries, customers choose Buyer Protection annually, listings covering a wide range of watches, If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. Reference numbers indicate a watch's specific model and/or model variant and can be composed of letters and numbers. There are two ways to buy a watch on Chrono24: Many factors contribute to a watch's total price. Press question mark to learn the rest of the keyboard shortcuts. In this case, you will have received an email requesting that you update the security images in your myChrono24 area. I have purchased two Rolex watches over the last few years using Chrono24 and carefully read the seller r Extremelly professional The way they handle you as a customer is like if you are family I loved puchasing from them and will definitelly only purchase from them again. Simply enter each watch's details and, if you'd like, add your own photos. How can I change it? *For details, please inquire via phone or email. Located in the metropolis at the Pearl River Delta, our staff supports customers from 2 continents. Big props to Pieces of Time in Connecticut. We recommend processing all transactions using the. After that, you send the watch to the buyer. If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. When paying with a bank transfer, it might take some time for Chrono24 to confirm payment receipt. The latter is also known as an ABA routing number or routing transit number (RTN), and it's a 9-digit number assigned to each financial institution in the United States.. Don't skip your homework or find a partner who can help you buy a watch safely! Put my CC information in and got the message for "Payment being verified". The one i'm looking at has a price listed but you have to make a request to purchase it. Deleted, inactive, and sold listings are automatically removed from your Notepad. *For details, please inquire via phone or email. Thanks to the Chrono24 Escrow Service, your payment is fully covered. Shipped and arrived quickly - great condition and well packaged. We still need taxpayer information. I cant find any UK reviews but the shop details look genuine. Should i put in my request earlier than later? Has a wide variety of watches from sellers around the globe. As an online marketplace, Chrono24 brings together watch lovers from around the world. Changing your email has no effect on your information with Google or Apple. The bank had to temporarily allow a funds transfer. Before a professional dealer can sell on our platform, they must provide us with their photo ID, commercial register entry, business address, and tax number. A phone call plus email communication should help verify. How much does it cost to sell on Chrono24? Email addresses are automatically anonymized. How long is Chrono24 Buyer Protection valid? So ask the seller if Paypal is okay, then they should do a request for your Paypal email (email addresses get scrambled in order to protect sellers and buyers from phishing). Does Buyer Protection come with any special warranty? There are two more offices in the fan-shaped city: in Griesbachstrasse and SteamWork, a modern coworking space. Probably better than a blind wire transfer. Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on whats most important finding the right watch!Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received. Good seller. Insurance: Thoroughly research insurance options before shipping. No matter what happens, you can count on us! Customer feedback also plays a role in the process. You can manage and archive your conversations. The United States are an exciting challenge for Chrono24 and we accept it with confidence. vintage) pieces. Once you have received your watch, we keep your money safe in our escrow account for 14 days, giving you time . And I hope the phone respond from Chrono24 can be even quicker. Yes, you can link as many Apple IDs/Google Accounts as you like with your Chrono24 account. There are two ways to register for and log in to your Chrono24 account: You can change your email address in your myChrono24 user area under "Profile," regardless of which method you used to register. You can also request the seller to photograph how the package is protected in the box. Chrono24 Around the World HEADQUARTERS IN KARLSRUHE OUR HOME IS OUR CASTLE Our headquarters in the Hoepfner Castle are located in the heart of Karlsruhe, the hub of innovative IT solutions in Germany. That dreaded word is usually enough to get any retailer's attention, if they know they are in the wrong. You'll then have access to historical price trends, as well as projections of your timepieces' future financial performance. If you have any problems, contact our support team using the contact form within 14 days of receiving your order. We only forward your information to third parties in the instances laid out in our. Im thrilled with my purchase and felt confident goin What should I do if I want to return an item? With the Chrono24 app, you can bring the leading luxury watch marketplace with you wherever you go. *For details, please inquire via phone or email. The Trusted Seller seal is further evidence of a dealer's trustworthiness. The warranty usually applies to either the entire watch or the functionality of certain components. How can I pay for an order using an escrow service? Watch dealers are allowed to recommend other dealers to Chrono24 users, up to a maximum of 10 recommendations. The available payment methods are shown on the listing page. I entered the wrong taxpayer ID number. 1. Now youre all set on what to look for, but then how are we going to find the right watch to buy on Chrono24 for you? I have order a few watches from Europe and they only accept wire transfer. Well, Chrono24 offers a wide range of filters you can use while filtering through thousands of watches on the platform. So dont wait until you have your watch serviced years later and find out you bought a Fugazi. Dealers ship every order with full insurance coverage. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from. Chrono24 review: chrono24.com scam. No. Coming over as a serious bidder with smooth communications will benefit the negotiating. My only concern is if there is 20 percent vat tax. Ship the watch back to the dealer. Ship the watch back to the dealer Send the watch back fully insured and in its original packaging. The seller only offers advance payment by bank transfer. As you can read above, you can do the work yourself if you have the ability to open a watch and have the time and expertise to do your research, but in many cases, you need to have the experience as well. If we have sent you an invoice for the commission fee even though you haven't sold your watch, you can cancel the sale. They answere my questions/concerns. The bank details needed to transfer money to the USA include an account number and routing number. You can report a suspicious item directly on the listing page. Send the watch back fully insured and in its original packaging. We do not buy, appraise, or inspect any items. I can't find my listing. Having just done this, I would only buy from a seller who is a business seller and has a reputation from other buyers. A professional dealer has to pay a monthly fee and then a commission for every sale made on the platform. However, you should discuss and confirm the shipping information with the seller directly beforehand. You can choose to pay monthly or once a year in advance. We are required to request a taxpayer ID number as soon as you sell a watch on Chrono24, beginning in 2023, even if the listing for that item was published before 2023. i'd rather just wait to find one used on a forum or something. That means you only send the watch after the buyer has transferred the purchase price to an escrow account. The sales process takes place using the secure Escrow Service on Chrono24. If you didn't use the Escrow Service to pay for your watch, you can still activate Buyer Protection retroactively. Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on whats most important finding the right watch!Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received. Negotiating can be a study on itself. 4. The seller is responsible for arranging shipment and making sure the package is well protected and insured during shipment. Yes, you can add any watch to your Watch Collection so that it is complete. When importing goods into your country, you may owe customs duties and import taxes. As soon as you purchase a watch on Chrono24, it is automatically added to your Watch Collection, allowing you to track its value over time. What data does Chrono24 transmit? Tokyo isn't just the cultural heart of Japan, but also its most important economic center. This comprehensive coverage includes payment via the Escrow Service. We can also buy your watch, or sell it for you. Most dealer listings will include information about the delivery time and shipping costs. However, payments made via the Escrow Service using an American Express credit card incur additional fees since this payment method is so expensive. We have always bought from the Netherlands and the options are to pay by credit card and by bank transfer. You can continue to use them as normal. Most warranties expire after a pre-determined period of time. Thus, you have time to carefully inspect your order knowing your money is safe in our account. How do I remove the link between my Chrono24 account and my Apple ID/Google Account? oddboy Zero to Grail+2998 In Six Months Apr 20, 2015 Posts 9,217 Likes The Watch Collection lets you manage and track all of your watches online. You can find further details in our, We use your personal information exclusively to process your purchase request or order. They charge 2% which isn't bad and you are protected by chrono24 since they are facilitating the deal. All information posted on the platform and provided to Chrono24 about themselves must be truthful. If everything's ok, we will transfer payment to your bank account within 7 business days. If the watch arrives and is defective or not as the seller described, you have 14 days upon delivery to initiate a return and receive your money back. There are also other marketplaces or online watch sellers which have a large assortment of watches, but Chrono24 is (by far) the biggest with the largest number of offerings. In most cases, you will pay any duties and taxes owed to the delivery service at the time of delivery. Please keep the following in mind when paying via credit card or PayPal: You should look into the dealer's return policy before making a purchase. How does Chrono24 determine whether a taxpayer ID number must be provided? Contact the seller and ask for more pictures of the watch. The order must have been formally submitted via the Chrono24 system. ) or email our support team within 14 days of receiving the watch. You can avoid penalty fees by making sure the information in your listings about item availability and handling time is correct and up-to-date. Can I sell items on Chrono24 without a taxpayer ID number? How do I register as a commercial dealer? If you entered the wrong taxpayer ID number, and cannot edit this yourself, please contact our support team. Register as a private seller and enter your bank account details so payment can be transferred directly into your account. Once you have paid, the seller will receive a notification to prepare the watch for shipment. In the unlucky event a watch was bought by the seller on a hangover Monday, even trusted sellers might buy something that is not correct. Discover the Safest Path to Your Dream Watch. Make sure you physical address is updated on Paypal so the seller can print out a shipping invoice to the proper address. https://www.chrono24.com/info/mychrono24.htm. Reliable, trustworthy, no BS. How a seller responds to questions is in our opinion the most important. Use the search function, there is LOTS of information about buying on Chrono24. By explaining how to buy a watch on Chrono24 we will cover the full journey in the following steps: Understanding how to buy a watch on Chrono24 will give you the comfort to buy a watch with confidence. Your identity may not have been confirmed yet. The watch was exactly as described and I was not disappointed. Wonderful people to deal with! Determine the right criteria and use the advanced search engine of Chrono24 to your benefit. Customer focused process and facilitating customs import duty policies and risks, Authentication by hand by an experienced watchmaker, Quality certainty over movement, timekeeping and condition, Authentication report and photos/videos documenting the authentication of the watch, Insured shipment with a priority carrier to your doorstep, Free returns and refund if a watch is fake or incorrect. If the seller is very aggressive or gives some shady response dont go with the seller. Something you definitely want to prevent. In rare case of unsuccessful delivery, your shipment would be fully insured, so you can make both domestic and international purchases risk-free. Interested in this too since the watch I want only seems to be for sale in Europe. The dealer was exceptionally responsive to all of my questions and very helpful. If you decide to buy the watch directly from the dealer, please take note of the dealer's terms and conditions. You are responsible for the cost of the return shipment. - Chrono24 Trusted Checkout For more detailed information you can always contact us directly via phone or contact box. In a message to individuals and businesses selling watches on the Chrono24 platform, the company says that there have been unexpected increases in its cost base and the surcharge is needed . Your listing will remain online for 3 months. Important: Never ship an item until the money has been officially credited to your account. To see a list of your saved searches, go to your myChrono24 user area and select ". Send the watch back fully insured and in its original packaging. Also, can i pay through Paypal on Chrono24? Dealers and manufacturers often voluntarily offer warranties that cover the cost of repairing or replacing a damaged timepiece. You have the option of setting filters on the search results page. Chrono24 provides Escrow Service for free. Bank transfer has little to none. No worries! However, with PayPal I'm assuming at least some protection? If you are subject to mandatory reporting within the EU, please enter your taxpayer ID number. The watch im trying to buy is out of spain and its and established business. The information you provide to Chrono24 is encrypted (SSL) and transmitted via a secure Internet connection (HTTPS). We manually review new listings for the safety of all Chrono24 users. Security images allow us to determine if the seller is actually in possession of the watch. You may add an unlimited number of watches. These are charged by the responsible customs authority and must be paid as soon as the item has reached its destination country. How do I edit or delete private listings? Call ( Great product as described, plus very prompt and secure shipment. You find what you are looking for, order it, and it gets delivered. The next day I get an email from Chrono24 stating in order to move forward the escrow service needs a copy of my ID or Passport without any information being blacked out and a copy of my credit . Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. On Chrono24, you can find more than 500,000 . Chrono24 has the highest fees. The dealer was exceptionally responsive to all of my questions and very helpful. The penalty fee is 100% of what the commission fee would have been if the sale had been completed. During this period, we have had fakes in our hands (and luckily avoided some more obvious incorrect watches by thorough inspections of the pictures on the listing) and have facilitated in many very nice deals resulting in happy customers. Negotiate a price through the usual bantering. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. Chrono24 has a service built in where they kind-of work as an escrow. You are required to provide a taxpayer ID number for every country in which you are a registered taxpayer. So go for it. It makes your approach waterproof and fully ensures you know what you buy and prevent buying a fake watch. We immediately suspend any dealer proven to be offering fakes or replicas. Our dealers are required to inspect each watch's authenticity and may only list original timepieces. If the price is fixed you can always reach out to a seller if there is any room. Can I recall a message I've already sent? 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