jet2 customer service advisor telephone interviewjet2 customer service advisor telephone interview

. Competitive Country. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Youll keep us flying and give support both in the air and on the ground. Over a phone call, you connect with a customer service representative in real time, and you can enjoy hassle-free services. Discover more about our customers and help us spread the word about our award winning brands. message, contactez-nous l'adresse All quite straight forward. Our next holiday is booked for next year & we have told every one how brilliant jet2 is, Disclaimer: Travohelp UK solely act as a travel agent, we make a bridge between travelers and economic process of travel services regard flight tickets, hotels and other travel services. They are very polite and helpful during all process. Efficiently managed changed our flights. Applied online through the Jet2 careers website. Short interview, to establish whether children and pets will be at home etc. Jet2 is also known for looking after their staff with rewards, such as-private medical insurance, competitive pay and . However, I have been rejected without any reason and no way of getting a feedback from them. Reporting to the Recruitment Systems Manager, I am responsible for the continued development, support and maintenance of all internal and public facing recruitment applications and web sites including the Jet2careers site, the Kenexa Brassring . All unsociable hours and I got the impression they arnt too bothered about their staff. Usually, the waiting time is 30 to 45 minutes. Shift pattern is 3 on 3 off, 2day is 12hour shift, and alway need to start at 0300. A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. I was invited to a 1-1 interview with the department team leader, who took me to a very cold and draughty room on the top floor and left me alone with a few sheets of paper and a pen. On 8th June my friend and I dropped cases off at airport. About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Your email address will not be published. lick the link to read more about the evening. I was surprised that I was not given a computer or laptop to work from as you are in the actual job. Tell us about a time you delivered exceptional customer service. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. What made you want to apply for this position? Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. How do I set up a search agent alert? Contacting Jet2.com - by phone or otherwise. Click to reveal Will be contacted by a third party company for pre employment screening, I applied online. The scenario would be how you would handle a customer call. glasgow, glasgow. 1 preguntas de entrevista de Analyst en Jet2.com and Jet2holidays y 1 evaluaciones de entrevistas. Birthday cake Asked 19 November 2022. Great interview. Recorded, I applied online. Then a phone call asking some questions. A presentation to start. The process took 1 week. Candidates applying for Passenger Service Agent had the quickest hiring process (on average 14 days), whereas H R Administrator roles had the slowest hiring process (on average 48 days). Booked day off work and prepared for interview. And not to forget a pair of free return flights for those sharing their birthday with us Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. Group activity pictionary to show what qualities a agent needs to work for jet 2 What is the interview process like at Jet2.com and Jet2holidays? The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. Visit this page; Operations. The process took 2 weeks. Si continas recibiendo este mensaje, infrmanos del problema Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. 210.65.88.143 This job you alway face to the new face and you need to provide you great customer services skill.Most of the colleges is nice and helpful. What do you expect your working day to be like? With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Documents checked and uniform sizes taken. Step four: face to face interview. Please enable Cookies and reload the page. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Is First Class Worth It On British Airways? Join our award-winning business. Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. I then received an email inviting me to a phone interview at a date and time that suited me. Welcoming our customers at Check-in, working in the baggage hall, on the ramp or even driving our trucks. Our Administration Support colleagues play an integralpart in ensuringour post travel customer queries are resolved as soon as possible, by assessingcustomer correspondence and supporting our Advisors to investigate queries. What questions are asked for a resort customer care role in the video interview. The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. Jet 2 Holidays recruitment team has been very professional. You need to stay on the phone call until you're in touch with an expert. You can dial theJet2 customer service numberanytime from anywhere. They didnt even ask what experience I have. A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. Jet2.com was named the - by UK travel agents for the tenth time. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. I interviewed at Jet2.com (Leeds, England) in Jan 2023. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Anonymous Employee in Edinburgh, Scotland, I applied online. scusiamo se questo pu causarti degli inconvenienti. Handling Short term insurance quotes. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. Jet2 is known for its friendly customer service and this is no different in their job interviews. Take some deep breaths and try to stay calm. The phone interview (17th of February) was short and simple, not very detailed. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. Free interview details posted anonymously by Jet2.com interview candidates. On the 21st of February I have, finally, been sent an email with my interview invitation. After interviewing at Jet2.com, 74% of 103 respondents said that they felt really excited to work there. Very Friendly. Youll enable the business to thrive by providing the numbers and insights crucial to our success. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. Goodie bags packed with special treats Aydanos a proteger Glassdoor y demustranos que eres una persona real. Interview Questions. Short, straightforward and to the point. Describe a time you collaborated with a peer to solve a problem. Can you buy an extra seat on Qatar Airways? I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired #Jet2 #CheersTo20Years. Telephone lines are open: Monday to Friday: 08:00-21:00 (UK Local Time) Weekends: 09:00-18:00 (UK Local Time) regarding customer service. Based on 52 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Feltham, England. Then a phone call asking some questions. I get a deep sense of satisfaction when solving problems or helping customers out in one way or another. Contact us by phone. Wir entschuldigen uns fr die Umstnde. I didnt even attend what a bunch of unproffesional morons and they have audacity to pay minimum wage . Operations Our Operations Teams keep everything running . pour nous faire part du problme. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Again, I received no email invitation and called them twice. A red-carpet welcome Well done everybody. Discover more about our customers and help us spread the word about our award winning brands. Ans - I would love to deal with customers. Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. The interviewer was clearly reading off a script.. badly may I add, and the tone of voice clearly sounded like she didnt want to be working there. Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role A 10 min window to plan your role play call. Press 1 if you need to ask a query related to a website or mobile app. The assessment day consisted of: a presentation about the company. Choose how to contact us. Balloon arch For press and media enquiries, please call our Press Office Team on 0113 243 1355 or email PressOffice@jet2.com. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. The process took 5 days. Anonymous Interview Candidate in Leeds, England, I applied online. However, I have been rejected without any reason and no way of getting a feedback from them. Why do you want to job as a Customer Services Agent? Fly with us and take your career to new heights. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. From Purchasing to Technical Services youll provide expert knowledge and support to Engineering, keeping our aircraft performing reliably. 11.28 - 12.64 per hour. Copyright 2017-2022 www.travohelp.co.uk All right Reserved. Step two: online written assessment. Wenn Personally I think its been a waste of time. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. 10 min telephone interview I applied online. The assessment day consisted of: a presentation about the company. Your task is to choose either the best or worst of these solutions. Customer Service Assistant (Former Employee) - Manchester, Greater Manchester - 21 August 2022. Applied online through the Jet2 careers website. Also, it might take some time to get a reply from the airline personnel. Pilots Fly with us and take your career to new heights. 7 Jet2.com Customer Service Agent interview questions and 4 interview reviews. A huge thank you to everyone that voted for us We don't state that we are airlines or are related to with any airlines. Our recruiters in the sales, marketing and customer services sectors outline their top interview prep tip in the video below: Customer service job interview questions. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Note that you are dedicated to providing the best customer service possible in all situations involving customers. What a joke. Home; About; FAQ; Service We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. Very Friendly. Free interview details posted anonymously by Jet2.com interview candidates. naar Leeds, United Kingdom. Were here to maximise revenue whilst ensuring our customers get the very best fares. I interviewed at Jet2.com and Jet2holidays (Athens, Attica) in Jan 2023. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. I thought I had done very well in all of these however I was unsuccessful. Tra due giorni far il secondo step. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Short, straightforward and to the point. The process took 2 weeks. Apply the CARP method. then given a date to attend an . lick the link to read more about the evening. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Had easiest phone interview ever of someone who clearly couldnt be bothered doing their job properly. Lamentamos Randstad Scotland Facilities Management Team are currently recruiting for 6x Customer Service Advisors . What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. to let us know you're having trouble. 2 Jet2.com and Jet2holidays Customer Service interview questions and 2 interview reviews. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Your IP: Tra due giorni far il secondo step. While +44 203 059 8336 is Jet2.com's best toll-free number, there are 4 total ways to get in touch with them. First, an online assessment. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. I know I havent got the job which is why Im writing this now. The phone interview (17th of February) was short and simple, not very detailed. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Sep 2022, Fast efficient and all remote. Il primo step si basa su una video interview su una piattaforma. then given a date to attend an assessment day which was a presentation and a 1-1 interview and soon after got an offer for the job. Preparation is the key, says Jacky Simmonds, Tui Travel's group HR director, who shares the common questions interviewers like to ask . 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Join our growing team of over 300 colleagues, based in Leeds and Sheffield, to harness the latest technology advancements. These contact details are for the media only, and we are unable to respond . Slightly unprofessional. Online application Jet2's hiring process for job seekers interested in cabin crew positions is very forthright. Get a quick guide about Delta airlines refund policy & rules. Usually, it takes about an hour maximum to get a response from an expert. Visit this page; Pilots. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. temp to perm. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Holme: 22,300. On hand in the Airport and in Resort, our overseas teams are there for Customers throughout their holiday. Very standard and typical . 14. The process took 4+ months. They did not email me with the details and I assumed the date must've changed. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, Login attempt failed, please enter a valid Employee ID number. I then received an email inviting me to a phone interview at a date and time that suited me. Reasons why Jet2 was chosen as a career. Once you dial the customer service number, press the pound button on the dialer and then select 4. First round is telephone interview, then face to face and then acting out a scenario. The process took 5 days. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland), 2019 Applied online, telephone interview with HR/recruitment. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos, I interviewed at Jet2.com and Jet2holidays. Asked 5 August 2021. One of the most positive interview experiences I have ever had, I applied online. Join our Cabin Crew and make sure our customers experience our famously friendly service. Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Witney. excuses voor het ongemak. Over 60% of our holidays are sold online! Glassdoor users rated their interview experience at Jet2.com and Jet2holidays as 65.0% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). View All. las molestias. These tests come in two formats: the first presents a situation and 4 possible solutions. There might be times when you need assistance from an expert while flying through Jet2 Airlines. The eight job interview questions you need to have an answer for. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. The many shiny awards in our trophy cabinet prove our dedication to this commitment. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). Dial the phone number 011 44 20 3059 8336. Onze Step two: online written assessment. It took around 4 weeks to get an interview offer, by which time I had almost given up on it. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Goodie bags packed with special treats Jet2.com and Jet2holidays fly high at prestigious Globe Awards. Jet 2 Holidays recruitment team has been very professional. This is a great quality for a customer service advisor to possess. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. I interviewed at Jet2.com and Jet2holidays (Edinburgh, Scotland) in Jan 2016, Telephone interview, assessment day when you had to complete personal interview with a manager answering standard customer service questions, then have a company introduction and presentation. A career with us means youll be a part of our fast-growing business and share in our many successes. job category. Cheers to 20 years, and many more to come. Interview. They are very polite and helpful during all process. Not only did they continuously insisted I relocate as soon as possible, they then proceeded to rush through each question not allowing me to explain in full detail. Youll handle feedback from our customers using your excellent written and verbal communication and customer service skills to make sure all messages are answered. I was then sent an email with a maths and English assessment. A band to help our customers get into the holiday spirit Step three: online video assessment where the candidate has to record answers to the questions. Extremely helpful assistant. 3 4. Can't find what you are looking for? construction, trades & mining. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Visit this page; Cabin Crew. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! Tell me about a time you dealt with a difficult customer? Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. Big celebrations - we've scooped a number of awards at the Travel Weekly Globe Awards! Tell us about a time you delivered exceptional customer service. Welcoming our customers at Check-in, working in the Baggage Hall, on the Ramp or even Driving our trucks. Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. Send scripted emails out only .i had telephone interview after waiting 2 weeks with no set date .can be at anytime. telephone interview with HR/recruitment. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, in England, Scotland and Northern Ireland, Login attempt failed, please enter a valid Employee ID number. Great interview. The roleplay was fairly easy and the interviewers were very nice. Als u dit bericht blijft zien, stuur dan een e-mail At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. I applied online. Disculpa Excellent explanation of job decription. Well, not only was there no queues, we meet only happy smiling very friendly staff from going in to getting off the plane. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Jet2.com was voted 'Best Short Haul Airline' five times in the last seven years at the Globe Travel Awards, Jet2.com 2002-2023 A subsidiary of Jet2 PLC. Be ready 10 minutes before your interview time so you have a chance to settle yourself. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. Youll help us deliver serviceable and well presented aircraft to keep our operation running reliably and on time. . Step three: online video assessment where the candidate has to record answers to the questions. Caso continue recebendo esta mensagem, I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Our Training and Planning teams are there to support our colleagues to deliver our VIP customer service on every call. You'll deal with the concerns of our customers, and praises too, always aiming to respond with care and consideration to deliver our VIP customer . Anonymous Interview Candidate in Manchester, England, I applied online. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. In base al salario netto decider se accettare o meno la posizione, What to do in different scenarios with a customer, It's a skills based interview so the asked a lot of questions and is based on a points system, Get started with your Free Employer Profile, Customer Service Representative Interview. Sep 2014 - Apr 20227 years 8 months. Documents checked and uniform sizes taken. We were in & out in 15 minutes. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. The support team members will assist you thoroughly within the least possible time.

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