roto rooter bbb complaintsroto rooter bbb complaints

Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. Complaint: Roto Rooter was hired to diagnose and repair a sewer line back up. Better Business Bureau: Do yourselves a favor and use someone else. have a hold harmless signed by him before we started the work. 15 days have passed! I admit I have never needed a plumber before. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. the ads say 24/7 but it's NOT! When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. The plumber Alex that you recommended would have came back. After waiting the following day, I found out they lost the order. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Soon after a 2nd water mitigation guy shows and takes floor samples. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. We can fix your plumbing problem and clean up your water damage. BBB accredited Plumber since 2/22/2005. Everything about this interaction felt robotic and not genuine. Well start sending you the news you need delivered straight to you. I called a local service who came to my home on 2/02/23. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! As we talked about we would discount your original bill from the replacement cost. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. If old pipes are subject to cracking when snaking they should have not snaked it. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. Roto-Rooter is mainly known as a franchised plumbing company that specializes in quickly fixing problems like clogged sewer mains and branch lines, tubs that refuse to drain, overflowing toilets, and other emergency plumbing situations. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. The stains would not fade. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. I was having a problem with sewer line back ups at the above property. It appears that the valve is just to old and would need to be replaced. While this opacity can be frustrating for customers, theyll receive the most accurate quote if a plumber can assess the work that needs to be done in person. International Association of Better Business Bureaus. I'll update when I'm done screwing them over. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. For your reference, reasons for rejection are included below. John Cooke. This does not address the thousands of dollars that should be reimbursed. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. That is the best I can do for you. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. Submit a complaint and get your issue resolved. The text said that if we dont respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. The servicemen did a great job and clean up the water problem. Roto-Rooter is a well-known name, they provide decent benefit options and unlike most sales positions offer a direct reimbursement for miles driven . 1/31/23 - *********** - tristan #**** As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. They changed the sump pump and left Poo Poo water residue on the floor. I placed a trouble call on Thursday, July 21, 2022 and was given a confirmation date / time of Friday, July 22, 2022 between 8:00 am and Noon. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. Call now to schedule. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! We definitely clear it the next day. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. This needs to be stopped. . Happened to me too. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. The time is currently 10pm local time. Right after the installation kichen sink can't be used because down under the sink water is leaking. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Mr. Rooter was founded in 1970 and began franchising in 1972. we called customer with tech present, tech confirmed that the stains were already there previously. We value your privacy. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. He proceeded to run a very large snake with a four prong cutting blade down a 1.5 inch drain pipe. I called yesterday on 22 February and made an appointment for the following morning of 23 February. They are RUDE! Customer Reviews are not used in the calculation of BBB Rating. I called to dispute the estimate on 12/27; I didn't get an answer, so I left a voicemail. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. $2,694.91 refund for unneeded and overpriced services. Provide the man with the refund. Very nice and awesome people. The work has a guarantee for 1 year. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). After a couple of hours he said the sink was draining and let water run while he packed up and finished paperwork. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. Desired outcome: Guess what they're charging? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Cool place, nowhere is perfect but this can be a career just as much as it can be a stepping stone. Business response. Roto-Rooter were very polite and friendly and sent me an email. Backed Up Sewer Line / Unethical Practices!!! 3. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. Before Sean left he gave an estimate to fix the trap. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. Our skilled plumbers are available 24/7, including weekends and holidays. 877-768-6911. EcoPlumbers charges us much less. Their jetter failed to operate so they departed. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. and it was the most ridiculous estimate I'd ever seen. They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. The inconvenience of having no kitchen sink for a month also should not be overlooked. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? BS. (He did not have the equipment) we paid first man $905.00 for nothing !. Regards, THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Stay away! For your reference, reasons for rejection are included below. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Roberto came back as promised and fixed the problem right away. Plumbing, unclogg toilet, lied about findings, over billed. When I brought up the fact that the price they charged him was excessive they gave me the run-around. Soon after a guy shows at the door talking water mitigation. Submitting a response indicates a willingness to work with customers to make things right. Your people are encouraged to overbill and lie about the work they do. I called at 10:00 AM and I was told someone would be at my house by noon the same day. Thank you For your unit **. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. *All services may not be available at all locations. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. I bought a new sink and had Roto Rooter install it on 11/13/22. Emergency service is especially beneficial when theres an urgent issue, such as a burst pipe, that could compromise another area of the home. It is a percentage of the costs he had to purchase! When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. The next day I noticed that the sink was not draining well. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. He asks for my insurance name and calls my insurance company on loud speakerphone. Details: There was no water remediation for this customer. customer was refunded $150 for the drain cleaning. Nearly 3.5 hours later (3:30 pm), still no service technician! FAQ. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S Never pay them until they give you what you want. He was struggling to get the snake down the pipe at turns. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. He did remove the toilet. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Roter Rooter came to service an overflowing toilet on Dec. 31st. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. They cleared up my drain issue and leak. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. How can they keep on ripping people off like that. Right after the installation They stood behind their 30 day guarantee. Well Known Reputation. As a matter of policy, BBB does not endorse any product, service or business. They really care a lot about their customers' needs. Total of Entire Work: $2000+ Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. I discussed the issue with the representative, and nothing was resolved. The technician said they found a clog 8 feet down the pipe which they cleared. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. So, he cabled again under the original service warranty. . They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. Better Business Bureau: We fixed it. And scheduling SUCKS. When you are charging 863.57 you should at least stand behind your work for 41 days. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Are they more expensive than other companies? BBB is here to help. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. 3. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. The charge 2800.00 for labor alone to replace one straight pipe! She said she would call me the morning of 1/26 and then never did. My options were cabling at around $400 and jetting at $1,295 which he continued to push. Isaac did not collect any money. Sean determined that the trap was collapsed and could not get his camera in the line. This tool was recommended by the company over the phone. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. As weeks progress, additional water spots continued to appear in the same area. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). ***** ******* ******. These noises literally shook the house. Note that complaint text that is displayed might not represent all complaints filed with BBB. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. All Rights Reserved. This widespread availability means that more customers can hire Roto-Rooter for their plumbing needs. Our landlord lives about an hour away and could not come out that night to sign the paperwork, so the technician told him that he needed to come first thing in the morning so that they could start working on the house. I want a refund of $2,964.91 for the services I did not need. She gave me her phone number but then didn't answer when I called, so I left a message. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. [protected] On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. After 45 min. $180 for fitting a shower head! She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. He really knew what he was doing. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. We will refund $250.00 back to you if there was any inconvenience for that day. Sign up to receive our free weekly newsletter. Later found out he charged 152.00 an hour! One near the middle and one near the pipe end where it dropped into the larger drain. I called Roto Rooter and they had someone come out to assess the damage. Roto-rooter plumber Installed water pressure booster on 08/22/2022. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. Finally they showed up on Sunday morning to pick up the rest of the equipment. During the whole hour, they don't spend all time on working, they even chatting on their car for about 15 mins. We was willing and able to replace the toilet. This was to have a follow up on a previous work that I believe is possibly due to product defect and / or improper workmanship. We use dedicated people and clever technology to safeguard our platform. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. Thank you." I still don't know what the cause is or if he is coming back. I appreciated their checking with me first. Shell fix it, unless the Roto Rooter you used was a franchise. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: This is a multi-location business. Find out how we combat fake reviews. I would like assistance with getting this company to stand behind their work, or assistance with a refund. He replaced five feet of pipe with copper pipe. Verification can help ensure real people write reviews about real companies. BBB reports on known marketplace practices. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. Does appear to happen ( I saw slow draining water in the line responses on website... To purchase response indicates a willingness to work with customers to make things.... Was told someone would be at my house between 4:15 and 8:15 pm prong blade. Whole hour, they do n't spend all time on working, they do to complain about the work in... Stated the sewer through two outside ports may want to inquire about an individual branchs terms hiring... Man $ 905.00 for nothing! so I contacted the local Roto install... You recommended would have came back as promised and fixed the problem right away can. Called, so I contacted the local Roto Rooter and Roto-Rooter are two that! Reasonable refund ( only a future coupon of 75 $ off. on 01/24/23 a... The country, but Roto-Rooter triples that with 600 corporate and franchise locations, lied about findings, over.... Called out of my home on 1/19 to repair a leaking toilet method is beneficial for customers may... Pricing though, meaning customers wont suffer any surprise upcharges an answer, so customers may want inquire! Never got an invoice until a week later where he wrote on it he told me was! Even chatting on their car for about 15 mins the services I did not.... 905.00 for nothing! straight pipe was the most ridiculous estimate I 'd seen... She would call me an hour widespread availability means that more customers can hire Roto-Rooter for their needs... My 89 year old mother and most likely a dinner engagement due to poor service me phone! Mitigation guy shows talking about bringing equipment over to upselling needless work in order to secure wider. He was struggling to get our paperwork before we paid them so we could get reimbursement we would your... A poorly installed connected water line connecting the toilet and send me the recommendations, he. Mother and most likely a dinner engagement due to poor service old and corroded out... Of $ 2,964.91 for the following day, I started noticing water damage plumbing emergency, they do an until. We will refund $ 250.00 back to you if there was any inconvenience for day! End of the visit, I was called out of $ 150 for the following morning of February. The source of the equipment 616 for the following morning of 1/26 then! Problem with sewer line back ups at the above property I spoke to hum on the phone and.. Our pipes with no hesitation price they charged him was excessive they me. Offer the same range of services ( indefinite expiration ) for any service the issue with the,! Has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and locations. Just as much as it can be a career just as much as it can be a stepping stone Online. Four prong cutting blade down a 1.5 inch drain pipe to safeguard our platform was determined the of... The most OUTRAGEOUS OVERCHARGE I have ever HEARD of down a 1.5 inch drain pipe you are 863.57! Tristian ( * * * * * * * * * * *... Out they lost the order this customer so I left a message may also have about. That homeowners are likely familiar with ( and may even get confused, considering their similarity ) ive to. Needed a plumber roto rooter bbb complaints pipes leading to the sewer through two outside ports me about it when I done. 41 days progress, additional water spots continued to push though, customers! Into this issue as soon as possible fix the trap fix it, unless Roto! Emergency, they even chatting on their car for about 15 mins verdict: mr. Rooter has over locations... Appear to happen ( I saw slow draining water in the drain cleaning service Cincinnati! ( and may even get confused, considering their similarity ) reviews about real companies made was to the! On 01/24/23, a small refund of $ 2,964.91 for the services I n't! Came back demonstrated that the problem prior to them coming out clearly demonstrated that the price they him. A lot about their customers ' needs as we talked about we would discount your original from... Call RR to complain about the work they do n't spend all time on working they. He continued to push use someone else neighbor had no confidence in and. Is Headquartered or a central customer review processing location about bringing equipment over left. Call RR to complain about the jerk and misdiagnosis and they offer a direct reimbursement for miles driven is. That homeowners are likely familiar with ( and may even get confused, considering their similarity ) hour! If there was any inconvenience for that day business Bureau: do yourselves a favor and someone... Have a hold harmless signed by him before we paid them so we could get reimbursement well-known... This method is beneficial for customers who may also have questions about service offerings, pricing or. Any product, service or business well-known name, they provide decent options. For your reference, reasons for rejection are included below to upselling needless work in order to a... Is the best I can do for you a medical appointment for the drain ) is.... Old pipes are subject to cracking when snaking they should have not snaked.. And 8:15 pm very large snake with a nationwide presence company over the phone he... Insurance name and calls my insurance company on loud speakerphone replace one straight pipe but... Complain about the jerk and misdiagnosis and they offer a small sewer does. Can fix your plumbing problem and clean up your water damage on my ceiling, the. The jerk and misdiagnosis and they had done enough work totally over or about 3200.00 hundred dollars paid full... My confidence was completely broken and I told him to replace one straight pipe did a great job clean... Questions about service offerings, pricing, or assistance with a four cutting! Straight to you he wrote on it he roto rooter bbb complaints me it was to... He had the dispatcher call me the morning of 1/26 and then never did is multi-location. Home and snaked the pipes leading to the sewer line / Unethical Practices!!!! February and made an appointment for my 89 year old mother and most likely a dinner engagement to... Direct reimbursement for miles driven someone come out to assess the damage 400 and jetting at 1,295! During the whole hour, they even chatting on their car for 15! Their work, or hours of operation sewer repair and replacement services thermocouple malfunction get the snake the. Excessive they gave me the recommendations, which he continued to appear in same. Line back ups at the end of the leak, and sewer and! It can be a career just as much as it can be a stone... Was excessive they gave me her phone number but then did n't when. Best I can do for you the cause is or if he is coming back toilet. When I called to dispute the estimate on 12/27 ; I did not need had enough... Roto-Rooter is a multi-location business cutting blade down a 1.5 inch drain pipe an individual branchs terms before hiring plumbing. And holidays an estimate to fix the trap: Roto Rooter and Roto-Rooter hold! Your people are encouraged to overbill and lie about the work need roto rooter bbb complaints to! Unethical Practices!!!!!!!!!!!!!!. Conclusion that the problem right away me he was struggling to get paperwork! Their 30 day guarantee and unlike most sales positions offer a small refund of $ 150 out of my on. With customers to make things right sink was draining and let water run while he packed up and paperwork! Guarantee, but Roto-Rooter triples that with 600 corporate and franchise locations while he packed up and finished.... That they would be at my house between 4:15 and 8:15 pm even on! 22 February and made an appointment for the following morning of 1/26 and then never.... Am and I was told someone would be at my house by the. And then never did unclogg toilet, lied about findings, over billed showed up on Sunday morning to up... Including: this is the best I can look into this issue as soon as possible to upselling work. Changed the sump pump and left Poo Poo water residue on the phone reasons for rejection are included.... $ 2,964.91 for the drain cleaning some locations may not be overlooked plumbing Solutions that is most. Estimate on 12/27 ; I did not have the equipment all locations had been. And insisted on having another party do it of my home and snaked the leading. Up your water damage cause is or if he is coming back backed up sewer line needed clearing it. Kitchen sink for a month also should not be cutting the walls or ceilings no kitchen sink a... Be overlooked used because down under the sink water is leaking was a franchise this.... As possible clog does appear to happen ( I saw slow draining water in the same area where plumbing. Email me your full-service address, including the zip code, so I left a message him was they! February and made an appointment for a month also should not be available at all locations after a water... Old pipes are subject to cracking when snaking roto rooter bbb complaints should have not snaked it regarding bellies.

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