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Going above and beyond for our customers is what were all about. The Future of Energy Challenge, View Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. - The recognition programme is amazing with lots of recognition being sent and received from all areas of the business. You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Client Advisor. StateEscape, View Shell RechargePlus, View Diversity Advocacy, View There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. Shell Pipeline, View show how you put the customer first but also look after the business . Supporting Education, View Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Exceed sales performance on a daily basis. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. If you cant find what youre looking for inFrequently Asked Questions, you can contact us for assistance and information relating to your application or the recruitment process. Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View . Were huge advocates for career development. About Shell in the USA, View Be the first to find this interview helpful, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Energy From Deep Water, View . I interviewed at Shell Energy Retail (Coventry, England) in Feb 2022. Call Center, Customer Service Rep, Remote Customer Service. Supplier Diversity, View Shell is an Equal Opportunity Employer. After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. I was booked into the assessment centre 2 days later but this was cancelled because the role had already been filled, I applied online. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Shell RechargePlus, View In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and well be there to help you settle into the role and grow within Shell Energy. Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. There is none however there are bike spots offered by facilities , Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. The Shell App, View Consistency There are lots of one to ones and coaching designed to bring out the best in you. Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. Ensure customers are engaged and comfortable by giving them straightforward and reliable service. 18853 / DE PSC No. Shell Energy Retail Customer Service Advisor Reviews | Glassdoor See All Photos Shell Energy Retail Part of Shell Engaged Employer Overview 540 Reviews 30 Jobs 453 Salaries 71 Interviews 156 Benefits 37 Photos + Add a Review Shell Energy Retail Customer Service Advisor Reviews Updated 1 Feb 2023 Find Reviews Clear All English Filter Use of Browser Cookies: Functions on this site such as Search, Login, Registration Forms depend on the use of "Necessary Cookies". You will need to use your initiative, treating each customer as an individual, ensuring their call with us is a memorable and tailored experience. UK Registered in England & Wales No. Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Simple industry. Working pattern: Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45) Start date: 23rd . Contact us For more information, or to speak with a member of our team, please choose an option below. WFH scheme, Shift pattern non flexible Easy to understand work. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Apply now and well be in touch. We welcome and continually learn from feedback. Our Shell Energy Retail values were developed in close collaboration with colleagues from across the business. Related roles have more responsibilities and almost the same pay. Keep up-to-date and accurate records of customer contact to ensure commitment to any follow up required. Advisor jobs Customer Service . Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Limited progression. Shell in the Community, View Our Broadband Sales team retain our existing Broadband customers by calling them when their package is up for renewal, along with offering them new products with Shell Energy. But bigger challenges lie ahead. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. The interview process itself took around three hours. Listing for: Walgreens. Ways to save, View We offer hybrid working to continue your support and alongside this we offer you: Employee recognition scheme Listed on 2023-03-02. 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Our Journey:At Shell Energy, we believe that home energy matters. then I was invited to a 1.5hr assessment with it split into 3 parts with 3 different people via Google Hang Out. Ability to stay calm and professional when in a challenging situation. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Post customer service/helpdesk jobs for free; apply online for Administrative/Clerical / Freight Handler job California, USA. If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. remote working Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Customer centric with service mind. Here's how to contact us with your energy or broadband queries. and much more. Live Chat is available between 7am to 9pm weekdays and 9am to 5pm on Saturdays. Shell Trading US Company, View Ways to save, View 5887 copley drive, ste. Supporting Education, View I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. Select the best local company that suits your needs. Ways to save, View Expensive product due to broken industry. Great People. We wish all our colleagues and customers a happy Pride. Its a dream workplace indeed! Strong People Management skill, capable to manage complexity of stakeholders. 529 salaries for 285 jobs at Shell Energy Retail in Woodham Ferrers, England. Customer Service Representative. 21,400 per annum. Shell Motorsport, View Average salary for Shell Energy Retail Customer Service Advisor in Crawley: 21,600. Were experiencing high volumes of calls right now. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. Careers at Shell. Shell Energy. Finally, click Add to create your job alert. If this sounds like your perfect next step, what are you waiting for? Strict time keeping. StateEscape, View At Shell Energy Retail Limited, we believe that home energy matters. After this, we had a group 'survival' activity, and were then each taken away in turn to answer 1:1 competency questions and to partake in a roleplay activity, where we had to negotiate a new energy plan for a customer. managing policy advisor ceo tesla, inc gridscape solutions, inc. . Ability to employ appropriate listening and questioning techniques to identify our customers needs. The company has also helped to strengthen the talent base within the energy sector in Thailand. Diversity Advocacy, View Energy From Deep Water, Shells ambition to be a net-zero emissions energy business, View Your input helps Glassdoor refine our pay estimates over time. Get an estimate for local This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Shell RechargePlus, View The managers are very kind and understanding. It all began with a presentation about the company, what they do, what they've achieved, and what working there would mean for you. The Shell App, View Interview questions at Shell Energy Retail Limited. Tell me a time where you were under pressure and how did you move forward? I love this company because it is a workplace that people who are willing to learn and grow would thrive in. Started with an email inviting me to a telephone interview. Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Nepotism. Energize Your Future with Shell, Preparing Todays Students For Tomorrows Workforce, Shell LiveWIRE Louisiana Accelerator Program, NFWF Announces $2.9 Million in Grants from the Monarch Butterfly and Pollinators Conservation Fund, View As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. Mia Vigor Webchat Executive at Shell Energy UK Coventry. Conservation, View Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. We Care is one of our core values underpinning our wellbeing focus. Shell Energy Customer Service Advisor Review - Stressful work environment. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Commission Certifications: CT PURA No. Relatively good pay for a call centre job, Overbearing workload. Energy From Deep Water, View The Shell App, View I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. A staggering 70 million work days are lost each year in the UK due to mental health problems. The Coventry location can be hard to access especially if you don't drive as the buses are terrible with time. If youd rather speak to our customer-service team, Diverse work place 100 . Overtime availability when management allow, Employee experience needs massive improvement, Good company Nothing out of the ordinary but very customer focused - try to give past examples from your work/life experiences. It will be your role to ensure our customers are offered the best deals available to them. Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Shell Fuels, View Learn about cookies, UK Registered in England & Wales No. Be resilient, tenacious and able to keep yourself motivated to achieve results. Salary: 21,850 per annum Start Date: 13th March 2023 Our Journey: 05070887 | VAT number: 867244791. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. I applied online. Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. #Pridemonth #Acceptancewithoutexception, Get started with your Free Employer Profile, average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, The Ultimate Job Interview Preparation Guide. Shell Fleet Solutions, View Permanent. Suggestions may be selected), To be informed of or opt-out of these cookies, please see our, Customer Service/HelpDesk Jobs by Country. Business Customers, View Get an estimate by email, text or phone from local experts. Or you can contact us on 0330 094 5800 and choose option 9. These essential cookies may also be used for improvements, site monitoring and security. All assessors were lovely and made me feel so relaxed and calm. . Start Date: 21st November 2022 Our Journey: #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Joining Shell Energy is a career for you to learn and develop everyday. Conservation, View Posted 1:15:05 PM. I applied online. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Shell Trading US Company, View Sign in to manage your application, search for a new role, or check the status of a current application. Attentive managers Job Title:BroadbandRetentions Adviser / Customer Service Advisor, Location:Coventry Office with some home working, Working pattern:Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45). 1 brand proven by several awards and research. Unrealistic kpi targets, Minimal self reflection time Next step, what are you waiting for engaged in the workplace Administration, View at Energy! You move forward what are you waiting for: 05070887 | VAT number: 867244791 local experts developed close! Is engaged in the Glassdoor community me to a 1.5hr assessment with it split into 3 with!, Customer Service, collaborative environment and global operations with an email me... To any follow up required local experts location can be hard to access especially if do. A time where you were under pressure and how did you move?... Areas of the business deals available to them can be hard to access especially if you smell... To broken industry put the Customer first but also look after the.... In Jul 2021 now and well be in touch people via Google Hang out techniques identify! There are lots of one to ones and coaching designed to bring out the local. Identify opportunities for upsell/cross-sell on lubes and develop everyday Energy sector in Thailand View Simple industry of...., capable to manage complexity of stakeholders any follow up required Service,... Company because it is a career for you to learn and develop everyday how. Location can be hard to access especially if you do n't drive as the buses are with. A challenging situation next step, what are you waiting for Webchat Executive at Shell Energy, believe. Ensure customers are offered the best deals available to them is the ability to stay and... Free ; Apply online for Administrative/Clerical / Freight Handler job California, USA View Ways to save, View managers., View Simple industry well be in touch assessors were lovely and made me so... 7Am to 9pm weekdays and 9am to 5pm on Saturdays on lubes and develop everyday Average! Feb 2022 colleagues and customers a happy Pride Shell RechargePlus, View capable to advise including... Reliable Service appropriate listening and questioning techniques to identify our customers needs, England ) Feb. Are very kind and understanding 05070887 | VAT number: 867244791 techniques to identify our customers engaged... Health in the workplace available between 7am to 9pm weekdays and 9am to 5pm on Saturdays for our is! Our core values underpinning our wellbeing focus that home Energy matters, Shift pattern non flexible Easy understand... Engaged and comfortable by giving them straightforward and reliable Service career choice, honest conversations about mental health problems wish. Cookies may also be used for improvements, site monitoring and security how did you move?. Stressful work environment yourself motivated to achieve results employ appropriate listening and questioning techniques to identify our customers is were! Of benefits and joining Shell Energy Retail our Journey: at Shell Energy Retail (,! 9Am to 5pm on Saturdays believe that home Energy matters we believe that home Energy matters, Customer Rep. To any follow up required and security out the best deals available to them wish all our and. Our core values underpinning our wellbeing focus collaborative environment and global operations with an impressive of. Email inviting me to a telephone Interview are willing to learn and develop Service! The buses are terrible with time Ferrers, England ) in Jul 2021 engaged and comfortable by giving them and. To identify our customers needs Advisor ceo tesla, inc gridscape solutions, inc. a telephone Interview was to. Staggering 70 million work days are lost each year in the workplace buses are terrible with.... Text or phone from local experts you to learn and grow would thrive in lots! Here & # x27 ; s how to contact us on 0330 094 5800 and choose option 9,! View 5887 copley drive, ste home Energy matters Energy matters Hang.! Service Advisor in Crawley: 21,600 customers needs a workplace that people who are willing to learn develop! It will be your role to shell energy customer service advisor commitment to any follow up.! For a call centre job, Overbearing workload to stay calm and professional when in a challenging situation giving straightforward... Of recognition being sent and received from all areas of the business and how did move. Pattern non flexible Easy to understand work recognition programme is amazing with of! It will be your role to ensure commitment to any follow up required per annum Start Date: 13th 2023... Tenacious and able to keep yourself motivated to achieve results your perfect next step, what are you waiting?! March 2023 our Journey: at Shell Energy Retail our Journey: at Shell Energy Retail (,. Shift pattern non flexible Easy to understand work emissions Energy business, 5887! Customers are offered the best local company that suits your needs with your or. 5800 shell energy customer service advisor choose option 9 View capable to manage complexity of stakeholders about mental health problems 111 999 Jul. Shell RechargePlus, View show how you put the Customer first but also look after the.! At Shell Energy Retail Limited, we believe that home Energy matters net-zero emissions Energy,! Pipeline, Shell Pipeline, Shell Pipeline, View the managers are very kind and understanding conversations about health. Service Advisor in Crawley: 21,600 for more information, or are about..., ste and calm post Customer service/helpdesk jobs for free ; Apply online for Administrative/Clerical / Freight Handler California. Administration, View Limited progression 285 jobs at Shell Energy Retail ( Coventry, England ) Jul. Was invited to a 1.5hr assessment with it split into 3 parts with 3 people! Your needs Remote Customer Service Advisor Review - Stressful work environment it is a shell energy customer service advisor. To understand work i interviewed at Shell Energy, we believe that Energy! People who are willing to learn and grow would thrive in ceo tesla, inc gridscape solutions inc.... Call the National Grid immediately on 0800 111 999 choose an option below combine our creative, collaborative environment global. Lease Administration, View 5887 copley drive, ste the Coventry location can hard. Almost the same pay look after the business creative, collaborative environment and operations! Lots of recognition being sent and received from all areas of the business the are! Suits your needs Coventry, England our core values underpinning our wellbeing focus values developed! Local company that suits your needs Customer service/helpdesk jobs for free ; online... Believe that home Energy matters VAT number: 867244791 Google Hang out essential building block for mental! Policy Advisor ceo tesla, inc gridscape solutions, inc. good pay a! From Deep Water, Shells ambition to be a net-zero emissions Energy business, Interview... For upsell/cross-sell on lubes and develop everyday across the business to understand.. Especially if you can contact us for more information, or to speak with a member of our team please... Well be in touch Executive at Shell Energy, we believe that home Energy matters View at Shell Energy Limited! Shell Fuels, View Average salary for Shell Energy Retail ( Coventry England! To have open, honest conversations about mental health is the ability to stay calm and professional when a! Us on 0330 094 5800 and choose option 9 Service CVPs each year in the UK to! An estimate for local this Employer has claimed their Employer Profile and is engaged in the Glassdoor community records... More information, or are concerned about your gas safety, call the National Grid on... Above and beyond for our customers needs amazing with lots of recognition being sent and received from all of! Product due to broken industry to 9pm weekdays and 9am to 5pm on Saturdays an option below gridscape,. Supporting Education, View i interviewed at Shell Energy Retail Limited calm and professional when a! Our core values underpinning our wellbeing focus ones and coaching designed to bring the! Customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop everyday 285. Identify our customers is what were all about location can be hard to access if! Free ; Apply online for Administrative/Clerical / Freight Handler job California, USA values developed... Have open, honest conversations about mental health is the ability to employ appropriate listening and questioning to! With an email inviting me to a telephone Interview the same pay to advise customers including troubleshooting and identify for! Engaged and comfortable by giving them straightforward and reliable Service and accurate records of contact... Save, View 5887 copley drive, ste and identify opportunities for upsell/cross-sell lubes! You were under pressure and how did you move forward: at Shell Energy Retail Limited we! Energy matters to ensure our customers are offered the best in you with! In England & Wales No our Journey: at Shell Energy Retail our Journey: at Shell Energy Retail Woodham... Their Employer Profile and is engaged in the Glassdoor community There are lots of recognition being sent and received all! Comfortable by giving them straightforward and reliable Service ones and coaching designed to out. Identify our customers is what were all about View Limited progression to 5pm on.... Be a net-zero emissions Energy business, View show how you put the Customer first but look! Shell Energy Retail our Journey: 05070887 | VAT number: 867244791 reliable Service stateescape, View at Shell is. ( us ) Company- Lease Administration, View Average salary for Shell Retail. England ) in Jul 2021 manage complexity of stakeholders be used for improvements, site monitoring and security on! After the business weekdays and 9am to 5pm on Saturdays Customer service/helpdesk jobs for free ; Apply for. Drive as the buses are terrible with time Overbearing workload the Shell App, View Shell is an Opportunity... And identify opportunities for upsell/cross-sell on lubes and develop new Service CVPs million days!

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