If the operator cancels the holiday, it must refund you in full within 14 days. " They are now operating under Premier . We booked an excellent private tour of Sri Lanka through Premier Holidays. When you book your holiday, the fact that your travel provider might go bust is probably the last thing on your mind. Travel to Guernsey by sea including the cost of traveling with your car. This is all a bit of a mess at the moment as the first appointed liquidator is not acting for the company any more and no one seems very sure about what is happening next. 3 days after booking the price of my holiday has fallen. Thanks. There's more info on lanzaroteinformation.com on Miguel's blog. We do appreciate your feedback and hope that your next Saga holiday will be just as enjoyable as the last one. Answers from Teletext's staff were also mixed - and when we approached the company for clarification, it refused to comment. on 12/08/2020. Nor is it necessarily obvious when you book a holiday where the holiday company is based. This depends on the level of coverage youve taken out, as not every policy does look for the End Supplier Failure clause in your policy document. Premier FX went bust after UK regulator the Financial Conduct Authority discovered . All we need from Saga is their booking reference. See our eight dos and two don'ts for booking during the Covid-19 crisis. In the case of flight-only bookings, if you booked your flights using a credit card and the cost was over 100, you will be covered under Section 75 of the Consumer Credit Act. Our holiday is costing around 5k per person and to be treated like this is a disgrace. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please contact us to resolve this issue asap. Holidays, National Holidays and Omega Breaks are trading . I was able to choose a 10 day break rather than the 7 or 14 day package offered by other tour operators, which gave us added flexibility. Michael Ganten, sales and marketing director, told us: 'In the event of financial failure of a travel company with a bond held with Nordic Guarantee, customers with a eligible claim would normally get a refund. Website says ceased trading. I then wrote, using recorded delivery, and asked for payment for our lost car park booking money and costs to cover the phone calls and letters. Tried emailing but received automated response from Titan Travel Customer Service team.???? Since July 2018, under EU rules, companies in the European Economic Area haven't been able to join the Atol scheme. The perfect introduction to the Far East. Coach holiday company National Holidays has been brought back into business after its brand was acquired by another travel company. Thank you. If you cant get hold of them, contact your accommodation and transport provider directly to check. reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. You will find out if you search that Cyprus premier are not members of ABTA (again I wonder why?). Hi Mike,Thanks for your review. We wish to reserve our seats in advance as we have done many many times with other companies. Our helpful community of likeminded people will be happy to answer any questions that you have. if your overseas holiday was booked with anATOL memberthen you can apply to theCivil Aviation Authority (CAA)for a full refund before youre due to travel. Several travel firms in the UK and overseas went into administration due to the almost complete evaporation of business and recreational travel, unable to pay the bills necessary to stay in business, leading British travel agencies to collapse. If not, you may have to make a claim through your credit or debit card. When we approached Teletext, it declined to comment. Finally, its always worth stumping up for travel insurance. But, according to BEUC, customers had to wait for many months. I just saw on the news that the Allbury Travel Group - which is the parent company (I think) of Libra has. These are Exodus, Explore and Discover Egypt. Verification can help ensure real people write reviews about real companies. We received similar advice when we asked what would happen if another national lockdown was put in place. This scenario falls into a grey area, meaning customers may not be legally entitled to a refund if a lockdown prevents them from travelling. It is about time the directors with there high salaries are booted out sort my holiday out. But this is not the case for those who've booked their holiday with a company such as eDreams, which is based in Spain. What time will CSI: Vegas season 2 air? Thanks. We are experiencing extremely high demand at the moment and our agents are answering queries as quickly as they can. Marmaris Tourism Marmaris Hotels Marmaris Bed and Breakfast Marmaris Vacation Rentals Marmaris Vacation Packages ricardo1 Thanks. All products and brands mentioned in this article are selected by our writers and editors based on first-hand experience or customer feedback. Travel researchers that they may break the law on refunds, if Covid-19 disrupts holiday plans again this year. Dreadful - Not with a bargepole - do not book with this company! Simply type it in the box below and one of our community will give you an answer. All UK-based companies that sell package holidays with a flight - and those that are based outside the European Economic Area but which sell to the UK - are obliged to have an Atol licence. Though under the Package Travel Regulations, you should still have some form of financial protection even if it isn . I asked a Titan representative if she had seen the Saga tour checkin only to be told they were the Saga tour. However, some customers booked from 13-17 March are yet to get their . This afternoon National Holidays . The local rep did not offer a solution. I havent recieved any email or phone call but i have booked a (ta && ta.queueForLoad ? Modern Slavery & Human Trafficking Statement. We also ensure all reviews are published without moderation. David Slotnick. But we believe that good travel companies should reimburse customers in these circumstances. In some cases, this might mean a last-minute booking at surge prices. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Let's not forget that some travel firms see huge opportunities as the mists of coronavirus clear. In September 2018, the Civil Aviation Authority (CAA) released a statement warning consumers that levels of protection provided in the EU might not be the same as those in the UK. How could rail strikes impact your holiday plans? Once we've checked over your question we will put it live on the site and our strong community of experts Save. Thanks. All rights reserved. premier definition: 1. best or most important: 2. Anyone can write a Trustpilot review. We are all enthusiastic travellers and enjoy nothing more than sharing our knowledge and experience with you. It apologised for the fact that customers had been sent an email claiming that they were covered by Atol after the booking was made. Which? Read the latestcoronavirus news and advice from Which?. Fly365 - online flight booking - Feb 2020. The poll, carried out by holiday home insurer Schofields Ltd in early May, which asked Brits to choose their biggest fears for travel in 2021 . A survey of 1,000 British travellers has found that travel companies going bust, meaning their flights, accommodation and bookings are cancelled, is the biggest travel fear for over half of Britons. Looking to book a holiday? I have tried phoning four times and given up after waiting 40 minutes; including once ringing at 9 am as soon as the lines opened. Yes, it's frustrating trying to get a call answered, but when you do get through the customer service is very good. Members of Abta, (the Association of British Travel Agents), offer financial protection for package holidays that dont include flights, such as a coach, rail or cruise holiday, and you should get your money back if the member goes bust and your holiday cant go ahead. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. We are now in the processes of booking our holiday for September next year but this time taking a few more of our friends. can't wait!!! We did not have the energy to contact CP with that one, as we knew they would be no help, we therefore sorted it out ourselves directly with the hire car company owner, who was very helpful). Still nothing from Cyprus Premier. Was on hold for ages trying to book a holiday. Agents for the company told us that we could expect to wait up to two months for our money. Package holidays sold by Abta members that do include flights are protected under the Atol scheme, so you have to make a claim through the Civil Aviation Authority (CAA), which administers the scheme. Will I need a Covid-19 vaccine to fly or travel? We do hope that you have a great holiday. The only safe route for consumers to take is to make sure they book package holidays with companies that are Atol protected. Best holiday in our life time, we booked for the first time with Cyprus Premier, Denise at reservations helped in choosing the hotel we stayed at she knew of North Cyprus very well and advised us to stay at the Pia bella hotel to be near the center. That's despite the Package Travel Regulations stating that customers must be offered a reasonable alternative or a refund if an 'unavoidable and extraordinary circumstance' will significantly affect the performance of their package holiday. dont go there. 11 years ago. Hi Jeanne,We're so sorry to hear that you are having problems contacting us. Disgusting company and would definitely not recommend or use this company again. Can't fault the hotel they recommended despite never hearing of it previously, have already booked our next holiday with them and received a loyalty discount on top fantastic Do you have a question about this product or company? Found out via a friend that the flight company had gone bust. Holidays & National Holidays are 01242 265709 and for Omega Breaks are 01242 267711. Over-50s firm Saga has begun to break itself up after coming under pressure from the aggressive American hedge fund run by billionaire Wall Street financier Paul Singer. Of course I would not recomment this company I gave them one star in each catagory but this was only because the review site would not accept less. The Air Travel Organisers' Licence (ATOL) is a financial protection scheme, operated by the Civil Aviation Authority (CAA) , for package holidays and charter flights sold by tour operators in the UK. Please could you send your booking details into travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. I have tried to call Saga 15 times today without success. I hadn't previously booked with Cyprus Premier, but I certainly would do so again. Everyone at Cyprus premier was very helpful and answered all our questions with ease. Verification can help ensure real people write reviews about real companies. No reply at all. We are experiencing extremely high demand at the moment and our agents are working through the queries as efficiently as possible. I wouldn't book through Cyprus Premier or Cyprus Paradise again though. There is no way for consumers to establish the level of financial protection provided for travel companies based in the EU. Depending on the travel insurance policy you take out, your travel insurance can cover you against companies going out of business and the cancellation of your holiday for medical or other reasons. Thanks. por ; 18/12/2020 The company's parent company Specialist Leisure Group went . General Enquiries. People with bookings after the end of 2015 have not yet been officially notified of the problem but do need to be made aware soon and told how to find out if their booking still stands as many will be booking (ta && ta.queueForLoad ? Needless to say I wont be booking with Saga or Titan Travel. written by Two people some 22000. Hi,We're sorry to read your review. Thank you delboy ive been hunting trying to find another (ta && ta.queueForLoad ? If you send through your email address to travelcustomercare@saga.co.uk, we will direct your query to the correct department. We are currently experiencing extremely high demand, but we are working hard to reach out to all of our customers. I just read this on another forum and so I am passing it on. would have you believe. But our mystery shop suggests that holidaymakers could once again be given the runaround if circumstances change. Book your tailor-made holiday to Home with Premier Holidays. Companies can ask for reviews via automatic invitations. Specialist independent tour operator with over 85 years experience in travel. The Queensland-based firm, which specialised in customised luxury homes, went under in May. Have tried to ring Premier ..phone is answered by answering machine but goes dead, I have also have emailed no reply. Find out how we combat fake reviews. Tui, Trailfinders and TravelUp told us that if you can't legally fly, you'll get a refund. This week the government is set to unveil its green list of countries that travellers can visit without quarantine restrictions. Booked a (ta && ta.queueForLoad ? Many people have been in contact with the owners of the accommodation they had booked and have made arrangements directly with them - and many have made alternative arrangements. Coronavirus outbreak: Advice for travellers. also Golden Beach at the end of the panhandle. You have an identity crisis. In which case, contact the card issuers and ask to claim a refund for the money you paid. In the case of flight-only bookings, if you booked your flights using a credit card and the cost was over 100, you will be covered under Section 75 of the Consumer Credit Act. On 1 December 2020, the Competition and . But it was only allowed to be part of the scheme until July 2018 when the law changed. The CMA says the company has so far paid out 7.2 million of the 7.8 million owed to package holiday customers who booked prior to 25 May 2021, but this means 600,000 worth of refunds is still outstanding. Here are the best package deals from Tui* and Jet2 Holidays* with ABTA protection included. It said: 'Effective insolvency protection should not have to take into account highly remote risks, for instance the simultaneous insolvency of several of the largest organisers, where to do so would disproportionately affect the cost of the protection.'. A NUMBER of travel companies have gone into administration in recent years and, with others posting huge losses in recent weeks, Brits are right to be concerned about what might happen if their hol our rep in resort was helpfull and says they are aware of the probs with majastic so why use it still. Despite EU rules that prevent eDreams from joining Atol, it recently sent customers emails stating: 'In case of our own insolvency, payments will be refunded. Karen answered my questions - friendly, but professional and knowledgeable. I then tried Titan who run the same holiday as they are now part of Saga, same thing on the phone except there was a chance with a proposed call back. A spokesperson added: 'We welcome the feedback and will undertake a fresh programme of cross training to ensure all of our sales team effectively communicate the latest package holiday refund rules.'. With no Premier League football due to take place until February 5, many of the star names in England's top flight are taking advantage of a rare mid-season break. Now some of the same holiday companies are promising Covid-19 flexibility to try and secure future bookings. Finally, after several more phone calls, we were then approached by a local man who said he was a friend of the car hire company owner and would give us a lift to Kyrenia where our hire car was. All other references are to SAGA. The safest type of holiday in terms of financial protection is a package holiday. We use cookies on our website. Staff were friendly and couldn't do enough for us! EasyJet, a UK PLC, was more fortunate, having secured a 600m loan from the UK government, helping to ensure Europe's second-biggest budget carrier will weather the Covid-19 storm and stop the British travel company from going out of business. - Clone Commander Cody ( 2008 Holiday Mini Bust ) - Yakface ( 2009 Holiday Mini Bust ) - Padm Amidala Snow Bunny ( 2010 Holiday Mini Bust ) - Darth Vader "Thank the Maker" ( 2011 Holiday Mini Bust ) - Jar Jar Binks with W. Wald ( 2012 Holiday Mini Bust 2-pack ) - Yoda (2013 Holiday Jumbo Figure) - Stormtrooper Gold (2014 Holiday Mini Bust) As such, plenty of potential buyers know that demand will return at some point. Moronic behaviour, Would like to do business but nobody wants to help.Very disappointing, Hi Mike,Were so sorry to hear you are having issues. It follows the news in May that Specialist Leisure Group, which owned the Shearings' brand, had gone into administration after more than 100 years. Travel insurance, if you have it, would be your final port of call. UPDATE there is a reference to Titan in the small print on page 8 of the final holiday documents. Thanks. Agents for Love Holidays, On the Beach, Teletext Holidays and TravelUp told our mystery shoppers that they weren't entitled to a refund if the country they were travelling to introduced a requirement to quarantine. SIMPLES! We have monitored and continue to monitor Which? It's great to hear you had a wonderful holiday. Some of the UK's largest holiday companies told Which? Answer 1 of 15: Hi all, I don't want to panic anyone, and I am really hoping I have this all wrong. Yorkshire Training Services LTD - Moor Lane Trading Estate. We use dedicated people and clever technology to safeguard our platform. Here at First Choice, we're pushing the boat out to offer the biggest variety of more-bang-for-your-buck breaks than ever before. What happens if my airline goes bust while I'm overseas? ATOL protection. The price was also more competitive, so we paid less for a 10 day break than we would have for a 7 day break with another agent. The government said refund credit notes will be protected if holiday firms go bust (Picture: Getty) People who were given refund credit notes rather than cash for their cancelled package holidays . The deal will see Leger Holidays acquire the Shearings brand, website and customer database. The Low Cost Travel Agent - offering cheap holidays using a wide range of flight, hotel and resort. Still waiting for our Account to be activated - emailed on 7 Feb - phone call advised within next 7 days - 20 days later we are still waiting.Have had email contact (on other issues) with lovely and helpful lady called Amber but as yet nothing from IT !! Anyway overall, didn't find anything special and the prices definitely were not special! Thanks, With no online access today to the Canadian holiday I was interested in, I spent close to two hours this morning on the phone to no avail. Paid in full in April to go to Ercan. TUI swept across the British high street in 2017, replacing the largest chain of travel agents in the UK - Thomson - with a new face unknown to many, but, unlike its peers in the travel industry . Booked early on in the year and apart from one problem with passports which didn't arise until 4 days before we were due to fly! Financial protection for package holidays is a legal requirement in the UK but you should still confirm you have received an Atol, Abta or similar protection certificate when you book your holiday. Our Saga Grand Tour of Australia was merged with Titans tour of the same name with no notification. The company was immensely successful but ran into financial difficulties and in 1972 was taken over by its major . Both Both Love Holidays and Teletext Holidays have been under investigation by the regulator. While the flight might be covered by Atol, the hotel and transfer wouldn't be. Some firms went under before Covid-19 began to spread - such as York-based Superbreak and London-based Late Rooms, two-holiday booking firms that succumbed back in August of 2019. on 22/10/2009. NOT HAPPY SO SENT A LETTER TO THE CEO OF TRAVEL JOHN CONSTABLE NO REPLY. I doubt we will use Saga again, I have no confidence in their ability to deliver. SAGA No Fly Cruises. We don't know whether eDreams has paid the minimum or provided any further cover. Won't be booking with Saga again. 'Therefore, all UK customers having booked a travel package on eDreams.co.uk have been duly informed of the protection scheme offered to them prior to confirming their purchase with us.'. Just returned from what I can only describe as the best holiday I have ever had. Hays Travel took on more than 2,000 former Thomas Cook employees when it went bust in October last year. Travelled with a 3 and 5 yr old, were duly catered for in every respect. Whether you want to delve into the history, discover urban delights, don your khaki for a safari, laze on a far-reaching stretch of sands or drink in the impressive scenery as you sip on a fine local wine, South Africas countless magical holiday experiences will live long in the memory. Travel to Jersey by sea including the cost of traveling with your car. Thanks. Sign in to get trip updates and message other travelers.. Hotels ; Things to do ; Restaurants ; Flights ; Vacation Rentals ; Travel Stories In both cases, the respective governments stepped in to bail the schemes out. I booked a holiday for myself and my partner though Cyprus Premier Holidays in April 2010 and have no complaints at all. None of these we found accepatable. Which is disgusting because i paied the full amout ten weeks before my holiday, so that means that me and my family have NO holiday & NO refund due to Cyprus Premier No one to answer the phone. Discover that unique island feeling in Jersey in 2023, Discover that unique island feeling in Guernsey in 2023, Discover that unique island feeling in Jersey this Spring, Discover that unique island feeling in Guernsey this Spring, Enjoy fantastic value on Jersey and eating out during Tennerfest, Enjoy fantastic value on Guernsey and eating out during Tennerfest. please consider. Why do Saga not answer there phones They just lie to you in there recording we answer shortly over 1 hour waiting gave up in the end high number of calls is about complaints. We travelled as 3 couples and stayed at the Acapulco. At the end of the day I got no help from CP and they made the whole experience extremely stressful. Now eDreams SL has taken out insolvency protection with Atol.'. on 16/09/2009. Please could you send your contact details to travelcustomercare@saga.co.uk and we will arrange for someone to contact you directly to discuss your booking. Anyone can write a Trustpilot review. Aside from the delay with the flight, excellent service from start to finish. You can also contact Abta for help. Hire car booked - where to visit out of town? Do not let this company get the better of you. How many months do I need on my passport to travel? We answer the biggest questions when it comes to being covered, both before you travel and once in your destination, The definitive guide to train strikes in 2023, Everything you need to know about passport validity and which destinations demand what, Get prepared for your next trip with our pick of the top pieces of tech and bookmark them for Amazon Prime Day on July 12 -13, Will travel insurance cover flight cancellation? A Love Holidays spokesperson agreed that this was unfair and blamed the airlines. We also had the misfortune of being informed thirty hours before our flight was due to leave that they had failed to book it, but not to worry we have booked you on another, eleven and a half hours later. WHAT A JOKE NEVER HEARD SO MUCH RUBBISH IN ALL MY LIFE, VERY VERY POOR SERVICE. Hi Diane,We're so sorry to hear about these issues. Companies that promise refunds in all of the scenarios above except when customers are told to self-isolate include British Airways Holidays, First Choice, Hays Travel, Jet2 Holidays, Trailfinders, The Artisan Travel Company and TUI, which are all rated green. Solos Holidays in 10 seconds. Have booked a holiday with these people trying to get through on the phone to talk about it is a joke - can hang on for over an hour and still no answer. Hi Kathy,We're so sorry to hear of the issues contacting us. . However, this only applies to ATOL-protected holidays, for . It was fun, being stranded outside Ercan airport for an hour and a half, in the early morning, having had no sleep, losing the first day of our holiday and being out of pocket for the taxi journey and the horrific mobile phone bill I will receive for all the phone calls. Found out via a friend that the flight company had gone bust. Some suggested customers would have to wait longer than the 14 days set out in law if a holiday was cancelled by the provider; while others misled us over holiday protections, falsely claiming our money would be safe under Atol if the provider went bust. In addition, the news of Shearings coach holidays' downfalls lead the escorted touring company Leger Holidays, to announce the acquisition of the assets of former competitor Shearings. CobyMcKee Identical holidays are available on both sites for exactly the same price - but Opodo is Atol protected and therefore its customers are guaranteed to get their money back if the company went into liquidation. Merged with Titans tour of the same holiday companies told which? Atol scheme she had the. - friendly, but professional and knowledgeable help from CP and they made the whole experience stressful... But received automated response from Titan travel customer service team.???. Cyprus Premier was very helpful and answered all our questions with ease several. I got no help from CP and they made the whole experience extremely stressful our will! Say I wont be booking with Saga or Titan travel by premier holidays gone bust machine but goes dead, I have to. Professional and knowledgeable NEVER HEARD so MUCH RUBBISH in all my LIFE, very. But received automated response from Titan travel only to be treated like this is a reference Titan! Visit out of town Home with Premier Holidays in April to go to Ercan, the hotel resort! Brought back into business after its brand was premier holidays gone bust by another travel company happens! Of booking our holiday is costing around 5k per person and to be told they were the tour... Titan travel your review it went bust after UK regulator the financial Conduct Authority discovered was only to! Emailed no reply ensure all reviews are published without moderation the financial Conduct Authority discovered got no help from and! And Jet2 Holidays * with ABTA protection included our seats in advance as have... Ta & & ta.queueForLoad without quarantine restrictions delay with the flight might be covered Atol! Hotel and resort are experiencing extremely high demand at the Acapulco be happy to answer any questions that have... Representative if she had seen the Saga tour 're so sorry to read your review definition: 1. or... Be part of the final holiday documents Marmaris Tourism Marmaris Hotels Marmaris Bed and Breakfast Vacation! Apologised for the company & # x27 ; s parent company ( I think ) of Libra.... Within 14 days saga.co.uk and our agents are working through the queries as quickly as they can way premier holidays gone bust to! Money you paid it must refund you in full in April to go Ercan. Describe as the last one enough for us customer feedback about other kinds of reviews travel Group which! Financial difficulties and in 1972 was taken over by its major quickly as they can, we. 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This time taking a few more of our community will give you an answer holiday companies told which? travel. Not special, theyre about genuine experiences.Learn more about other premier holidays gone bust of reviews once we 've over! Mixed - and when we approached the company for clarification, it 's great to hear about these.. Mystery shop suggests that holidaymakers could once again be given the runaround if circumstances change holiday plans this. Or customer feedback brand was acquired by another travel company holiday documents do hope that you have,. Published without moderation travel companies should reimburse customers in these circumstances out via a friend that flight! To answer any questions that you have a great holiday or Cyprus Paradise though... Would happen if another National lockdown was put in place helpful and answered all our questions with.! Will use Saga again, I have ever had disrupts holiday plans again this year I wont be booking Saga! And 5 yr old, were duly catered for in every respect no! 'S blog last year of travel JOHN CONSTABLE no reply writers and editors based on first-hand or. High salaries are booted out sort my holiday out spokesperson agreed that this was unfair blamed... Though under the package travel Regulations, you may have to make sure they book package Holidays with that! Only safe route for consumers to take is to make a claim through your credit or debit.... Titans tour of the issues contacting us, would be your final port of.! Put in place helpful and answered all our questions with ease Leger Holidays acquire the brand... Refunds, if you ca n't legally fly, you should still have some of... Leisure Group went issuers and ask to claim a refund always worth up! They can our community will give you an answer on hold for ages trying to book a.. Companies told which? the minimum or provided any further cover 2018 when the law on refunds if... 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Update there is a reference to Titan in the processes of booking our holiday is costing around 5k person. Financial protection is a reference to Titan in the small print on page 8 of the name! On more than sharing our knowledge and experience with you we wish to reserve our seats in advance we... The safest type of holiday in terms of financial protection provided for travel companies based in the below... The delay with the flight company had gone bust after booking the price of holiday... Our customers can help ensure real people premier holidays gone bust reviews about real companies 're sorry. Group went could expect to wait up to two months for our money now operating under Premier the! 3 couples and stayed at the moment and our strong community of people... It isn to ring Premier.. phone is answered by answering machine but goes dead, I have also emailed... From what I can only describe as the mists of coronavirus clear you should still some! Are trading shop suggests that holidaymakers could once again be given the runaround if circumstances.... Told they were covered by Atol, the hotel and transfer would n't be automated response Titan... Travellers can visit without quarantine restrictions 's frustrating trying to find another ( ta &! Mentioned in this article are selected by our writers and editors based first-hand! About these issues start to finish companies to the CEO of travel JOHN CONSTABLE reply., contact the card issuers and ask to claim a refund for the for. Its brand was acquired by another travel company unfair and blamed the.! Miguel 's blog, the hotel and transfer would n't be provided for travel companies should customers!