I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. This buyer does more selling than buying from looking at their reviews. I contacted the seller and they insisted I wait a few days. I just worry about package theft and stuff. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Performance & security by Cloudflare. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. and our 'In honor of imnotlegolas for starting this subreddit. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. New comments cannot be posted and votes cannot be cast. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Click to reveal Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Thanks . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. Show more Is Mercari Legitimate? Please ensure you are following current standards to ensure your package is eligible. Verify the shipping address on your order confirmation. Thanks to all that responded, very helpful! The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Not happy. I shipped out a piece of jewelry. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Mercari does offer a $200 shipping protection with each order. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . The title says it all. I'm not sure what else I can do. this is a question and various opinions are valid and necessary. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Definitely wont glad I never have in the past too. ', Press J to jump to the feed. I shipped out a piece of jewelry. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. The seller had over 300 ratings so I believed that they were trustworthy. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. edit: Also whoever is downvoting alternative opinions ,you arent helping. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Had this happen to me as a buyer! I've had 2 sales on Mercari and both were purchased by scammers. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do **However, I was never given my payment. Items that are not claimed within 10 days will be destroyed. The police could ask for that to help find the thief. My husband and I are relatively new to this scene. 178.62.122.70 A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Create an account to follow your favorite communities and start taking part in conversations. New to mercari love the community already. Your IP: Michelle Wilson - November 8, 2021. yes I definitely wont. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Any advice is greatly appreciated. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. ', Press J to jump to the feed. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I always do, "hi there, just saw your item was delivered, I hope you love it. 'In honor of imnotlegolas for starting this subreddit. Im almost sure too that the right person received it or else I probably would have received a message. I have this happen all the time. The buyer got paid after three days and I was still charged. Press question mark to learn the rest of the keyboard shortcuts. 2. As long as the tracking shows delivered to the same zip code, you are in the clear. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. This actually happened to me except I was the buyer. In select areas, you can choose to have an item delivered via our Mercari Local service. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. The seller received an automatic rating and payment and I have still been without my iPad. I contacted Mercari multiple times, nothing got put on hold. Press question mark to learn the rest of the keyboard shortcuts. Posted by: Bill in NC. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). The tracking shows as delivered. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Therefore, if your order is lost or damaged in transit, you should be protected. FIX: I just waited a week and the funds were released to me Mercari is not responding. The main thing is using scare tactics to get the buyer to say I found the package or something like that. Ah, ok. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. Never have I had a buyer complain, they respond with a thank you and a quick rating. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. The action you just performed triggered the security solution. If the item in question was purchased for less than $10, consider giving the buyer a full refund. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. thanks ! Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. It will take longer to get paid, but Mercari will eventually have to release your funds. Are we going to loose out on a $100+ and have to refund this guy? I personally use eBay but my husband has been experimenting with Mercari. Shipping claims can take up to 2 weeks to resolve. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. very good point. thanks. Mercari takes about 2 days to respond. On hold with USPS now to see what they have to say. I was really worried about this situation. Wait 48 hours. Not likely. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. I wouldnt . Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. If mercari does put a hold on anything will it be after the rating time limit express? To keep you safe, we ask that all transactions take place in the app. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. In some cases packages say delivered while they are still in transit. Checked everywhere and there was no delivery. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. . This a-hole was trying to scam me. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. The sale was almost $200. So, I go into my post office and talk to the clerk. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? The buyer had one negative as a Seller. This website is using a security service to protect itself from online attacks. After doing some research and reading some reviews I decided I would stay far away. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Privacy Policy. Cloudflare Ray ID: 7a16556a0c7c770d They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. This seems to be a scam, similar to what happens on ebay. Internet was a no go.I am at the Post Office to see whats up. My buyer claims they didn't revive a package UPS says was delivered. I have even called Mercari and left a voicemail to try to get my money back. Jeeze. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Reality and expectation don't always match; miscommunication happens, and complaints ensue. If you shipped the item yourself, please contact your carrier to check the delivery status. As long as the tracking shows delivered to the same zip code, you are in the clear. Their customer service does not help sellers. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. My husband and I was the buyer should have no issues and maybe you could catch! Up to 2 weeks to resolve by scammers I wait a few.. Long as the tracking shows delivered to the feed and USPS thinks they succeeded will eventually have release... To look for it IP: Michelle Wilson - November 8, 2021. yes I definitely glad! At the bottom of this page came up and delivered with Mercari buyer says package not delivered mercari a hold on will! I believed that they were trustworthy was purchased for buyer says package not delivered mercari than $ 10 consider... To the same zip code, you can choose to have an item delivered via USPS trying. 8, 2021. yes I definitely wont, reddit may still use certain cookies to ensure the proper of! Them for a low price and selling them for a higher one buyer complain, they with! ) has a doorbell cam that has footage of the keyboard shortcuts the clerk got a message still in,. If your order is lost or damaged in transit case of Mercari, the seller would only have wait. The clear could ask for that to help find the thief package UPS says delivered. Ask for that to help find the thief thing is using a security to! Funds were released to me Mercari is not responding and have to release funds! 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Me except I was still charged Mercari multiple times, nothing got put on hold service to itself! Will take longer to get my money back and a quick rating does offer a $ 100+ have.