Are you scanning in the right spot? Once the request has been approved, your prepaid shipping label will be emailed to you or will be available for download in your MY GUCCI account. For lingerie products, the underwear protection, when provided, must also be intact. Guccis program account number is SSU-R010266493. However, refunds may only be issued to the same credit card used for original payment. Be advised that changing your location while shopping will remove all the contents from your shopping bag. Merchandise cannot be returned to department stores such as Nordstrom, Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, etc. At this time, we do not accept Gucci gift cards as a form of payment or offer Gucci gift cards for sale on Gucci.com. In accordance with Guccis commitment to sustainability and mission to reduce its carbon footprint, outlets and warehouses with a remaining stock of ivory giftboxes must ensure that it is utilized before they are able to fully implement any new eco packaging. Your Client Advisor can also call you to place the order over phone. The option to chat will become active during these hours once an advisor is available. Pack the item(s) you wish to return in the original packaging.3. 4Gift orders will be processed by 4Gift and payments will be charged at the time the order is placed. Your refund will be processed through the form of payment selected through your Amazon account. Pre-orders and back-orders that have not yet shipped can be cancelled by contacting us. Your gift will support our talented students, regardless of circumstance, to have the opportunity to develop their intellectual and cultural horizons. You can find it engraved on the back of the case of your watch. Returns may be made by mail or in store. Products available for immediate purchase will ship with the following delivery windows: For other availabilities, please see below: Gucci does not offer marked down merchandise online. If you would like to report counterfeits or suspect websites, please send an email to counterfeit@gucci.com, providing as much descriptive information as possible about the products or the website. Cost: $15 on up for verbal based on brand. 10 years of experience, trusted by 10,000+ customers in 87 countries. . Back-Order items are products that are currently out of stock and not immediately available. To facilitate a seamless process and a timely refund, please follow the return instructions below: 1. Sep 28, 2022. In-store returns will be packaged and shipped on your behalf to the warehouse for processing. You may return items by selecting "Return this Item" from your MY GUCCI account under order details, through your delivery confirmation email or by contacting a Client Advisor. Gucci guarantees the highest standards of animal welfare and complies with all applicable laws and regulations. You may place a pre-order to receive this product as soon as it becomes available. Items may not be less than $150 or exceed $17,500. Orders containing fragrances and Dcor products may be delivered only within the continental U.S. and cannot be delivered to Alaska, Hawaii or Puerto Rico. Please refer to our Online Return Policy for more information. link. This will be a phased approach since some areas of the country are recovering faster than others. Mercari Authenticate is a feature that allows you to evaluate the authenticity of certain luxury items. Each Gucci bag has a leather interior tag with the information on both sides. The Gucci x Oura Ring includes a lifetime membership and it will continue you as long as you keep the same active Oura account. GUCCI. We ask that you refrain from bringing in or request a repair pick up at this time. Authenticity Card. No problem. Gucci Authenticity Tag is a new service available exclusively on selected items from the latest collections that cannot be added or removed from products. 0 items in your cart. We will continue to monitor all stores and their local communities closely and will determine if we can begin providing this service at other locations. However, buying a fake bag on the internet isn't always a good idea. Made to Order, DIY and personalized items and lingerie products are final sale and cannot be returned. This non-unique number will appear on many bags from the same batch - or series. link. Gucci is the go-to brand when you are looking for both luxury designer or streetwear items. This information will not be used for any purpose other than the sending of this email. They will have the opportunity to select their preferred size for sizeable items, such as ready-to-wear. Monogramming is available for a limited selection of leather goods. Once the gift recipient has confirmed the selection, the order will be finalized and no exchanges can be made. When you purchase a luxury item valued at $500 or more, the order is authenticated directly through Poshmark HQ or via our trusted independent suppliers/resellers that source and pre-authenticate their items prior to shipment. Complete warranty information on Gucci watches is available here. Details on the pickup area will be shared by our Client Advisors while placing your order. Gucci is seen as one of the most famous, successful, and easily recognizable fashion brands in the world. Documents for dispute cases (or other than authentication service documents) are not maintained on our server and will not contain QR codes or validation numbers for public cross-referencing. Who can I contact if I have any questions? $250. Depending on the specific request, a Gucci Client Advisor will be able to advise you on the suitable solutions and will keep you informed throughout the process. Having a My Gucci account will give you access to: Use the Gucci App to find and follow your order. We are not providing this service in any locations where it is currently prohibited by local governance. Ready-to-wear feature an interior tag with care instructions. Call FedEx at +1.800.463.3339 to schedule a pickup or bring the package to the nearest location. As of 2023-02-25 11:17:01pm. Due to shipping restrictions from the U.S. Department of Transportation, fragrances may not be shipped by air. Stepping up our efforts, we have also incorporated more sustainable methods and materials for packaging in our logistics. If your payment is declined, please contact your bank or financial institution for assistance. Yes - San Diego store. Appointments are managed individually in each store depending on availability. A detailed repair request, including the type of repair needed, Your contact information, including name, postal address, phone number and an email address. Your Gucci.com order details will not appear under Your Orders on your Amazon account. Reply from Real Authentication. $124.00. Includes an Authentic or Counterfeit determination. For corporate sales, please refer to the corporate gifts policy under the Gifts FAQ section. Monthly chances to win Gucci, Yeezy, Air Jordan, Dior, etc. *Please note, our Premium Watch selection is available in selected stores and the High Watchmaking Collections are exclusively available at dedicated events. Affirm orders are subject to your loan agreement with Affirm. Gucci relies on a selected network of trusted suppliers and works closely with them to ensure that they comply with the Gucci Sustainability Principles and Code of Ethics . Items must be returned in accordance with the requirements outlined below, within 30 days (10 days in the case of beauty products) from the date of delivery to the Gucci return address listed on the return shipping label or to a Gucci store in the United States (excluding Gucci outlet stores). Our Client Advisors are available to chat Monday through Saturday, 9:00AM - 11:00PM (EST) and Sunday, 10:00AM - 8:00PM (EST), excluding holidays. Often, they appear 'too gold' and ultimately coated, as seen by the image below. items ; More benefits available! Melius dolorum temporibus ei est. Gucci offers several gifting optionsfrom complimentary gift wrapping to personalized gift recommendations. There will never be letters included in this serial number. These items may be returned in store and will be packaged and shipped to the warehouse on your behalf. If you already requested a repair at one of our authorized locations or stores your repair service will be on hold, then once our stores have fully reopened to welcome our customers, we will continue the repair service. These items are considered final sale and cannot be returned. Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: You can sign into your Affirm account here: The number of payments depend on the monthly plan option you are enrolled for. 1169430 Free ground shipping for domestic orders Refunds will be credited back to the original form of payment. Gucci products are made with carefully selected materials and should be handled with care for longer product life. Photo Sample Library. Please note that payments will be collected through the 4Gift platform and can be completed using Visa, Mastercard, American Express, Diners Club International, Discover, JCB, Maestro and Apple Pay. You will not be charged for your order until it has shipped. Please note, 4Gift orders will be refunded to the gift contributors by 4Gift, not to the gift recipient, and it will not be possible to select a new item in store. MY GUCCI means complete access to our digital world. We also offer 12-hour turnaround, official documentation, and market valuation services! By analyzing over 20 different body signals such as your sleep patterns, recent activity, heart rate variability, and body temperature, it provides a Readiness, Sleep, and Activity Score. LegitGrails offers expert Gucci authentication services. Our products sustainability features are highlighted on each items description page through a set of dedicated icons, as shown in the examples that can be found at the following link: https://www.gucci.com/it/en_gb/pr/men/bags-for-men/totes-for-men/gucci-off-the-grid-tote-bag-p-630353H9HAN1000. NFC technology is only available on compatible smartphones with the NFC reader active. Our Client Advisors are available Monday through Saturday, 9:00AM - 12:00AM (EST) and Sunday, 9:00AM - 10:00PM (EST), excluding holidays. In the app, there is a selection of over 50 audio sessions for meditation, sleep, focus, energy boosts, and more. Learn how to authenticate Gucci at no cost. You can apply with Affirm for the service at checkout. Three-month payment plans are available for purchases under $750. Gucci provides after sales services for the products purchased from Gucci.com, any Gucci boutique or any other Gucci-authorized retailer. Add a custom finish to select bracelets and rings with in-store engraving. Please allow 2-4 weeks for a repair assessment. You may always return an item or cancel your Back-Order based on our Online Return Policy, and you will only be charged at the time of shipment. To learn more about how Gucci manages sustainability within our business, visit Gucci Equilibrium and our Corporate Sustainability & Responsibility Policy. Then, industry experts do the rest. You can create a Gucci.com account here where you can track the status of your order and access your order details. The RealReal is the world's #1 luxury consignment online store. Eligible returns of products purchased on Gucci.com may be made by mail or in store. Gucci Authentication Service. Certain items such as jewelry, watches, sunglasses and ready-to-wear are shipped with a return tag attached. In 2015, we amplified our long-term efforts to design a more sustainable business model with the Culture of Purpose sustainability strategy, a ten-year plan which is underpinned by a series of social and environmental sustainability targets including promoting diversity and gender parity; offering our teams a sustainable and caring working environment; fostering the continuation of craftsmanship traditions; supporting supply chain transformation, generating positive social impacts and change and reaching carbon neutrality as from 2018, by reducing all greenhouse gas emissions associated with business activities, and by offsetting the remaining emissions every year. We are happy to facilitate exchanges for online purchases. Gucci offers its own digital gifting experience in partnership with 4Gift. Merchandise must be unworn, in original condition, in its original packaging and undamaged box, with original tags attached and accompanied by a valid proof of purchase. Please note new orders are subject to merchandise availability. $25. We source our raw materials in line with the Kering Groups standards for Raw Materials and Manufacturing Processes. For the locations offering curb side pickup, we have updated all our in-store protocols to align with the current guidance from public health officials. Feel free to wait for other opinions because Gucci isn't my specialty but I'm posting 2 pictures of items that I sold and KNOW they're authentic. Gucci provides product care and repair services for products purchased from Gucci.com, Gucci stores and authorized Gucci retailers. We also offer 30-day returns, no questions asked, just keep CODO security tag attached. Gucci Client Advisors are not able to call you back, but you can use the video call feature to be re-connected. Will you be able to tell if these Gucci Sunglasses a. Written Statement - $35. You must use the Gucci App downloaded on your smartphone to scan your product and access the Gucci Authenticity Tag section.