Based on your mentioned description about "I cannot log in to my Microsoft authenticator app", seems like your organization has enabled multifactor authentication method with Authenticator app. Aug 23 2021 When I say "I can't use my authenticator app right now", it goes to a new screen saying "Approve a request on the MS Authenticator App" (useless) or "Use a verification code from my mobile app" (also useless). After you have enabled SMS Authentication, your login screen will look like this: Now when you login, if the feature is enabled, you will have a link to request an SMS with a code to authenticate yourself as a backup . Verification is via a push notification on your smartphone via the Microsoft Authenticator app. Use these tips to answer as best you can. Gabe_ART06 4 mo. On the next screen, the app confirms the time has been synced. You'll have to contact your administrator for help signing into your account. - Free OTP is open source Turn on two-factor verification for your trusted devices by following the steps in theTurn on two-factor verificationprompts on a trusted devicesection of theManage your two-factor verification method settingsarticle. Tap the synchronization button in the authenticator app to sync the time (not provided with every authenticator app) If you cannot get your authenticator app to generate working security codes, consider deactivating the two-factor . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Please open the Microsoft Authenticator app to respond. Find out more about the Microsoft MVP Award Program. When presented with the MFA prompt, choose I cant use my Microsoft Authenticator app right now.. Maybe you haven't set up your device yet. Advanced Microsoft Authenticator security features are now generally available! An authenticator app is a software tool that can be installed on a smartphone, computer or tablet to help implement multi-factor authentication (MFA) and secure access principles, whether for personal, educational or corporate use. Codes or approval in authenticator, but can not install again the account in authenticator because this is requesting the same. To do that, log into your Microsoft 365 application. If you're using two-step verification with your work or school account, it most likely means that your organization has decided you must use this added security feature. Should you not wish or not be able to use an app you can choose the phone (text) or alternative phone method and provide a phone number, this data is only used to support the security of your account. Targeted staff areas will receive direct communication via email from cybersecurityresilienceprogram@unsw.edu.au with instruction to set up MFA. Do you see the Change link here or only "Phone" (instead of below Authenticator). Sue Bohn It's my work account, sonia there any way resolve the issues ?? Tip:If you're a small business owner looking for more information on how to get Microsoft 365 set up, visit Small business help & learning. On some devices, under "Authenticator app," tap Get Started. If you have hit these limits, you can use the Authenticator App, verification code or try to sign in again in a few minutes. Tap Export Accounts (iPhone/iPad) or Transfer accounts (Android). Great. How it works. There is no way for you to individually turn it off. Open the Google Authenticator app on your new phone and follow the on-screen instructions. I then changed it to authenticate by sending me an SMS. First, download the Dingtone app on your device, mobile, or tablet. If you've tried these steps but are still running into problems, contact your organization's Help desk for assistance. Perhaps raise a case with Microsoft? Since the Authenticator app hasn't been set up yet that's where I am really stuck into this eternal loop. Your mobile device has to be set up to work with your specific additional security verification method. Swipe to the bottom of the screen and tap Export Passwords. Next you should be prompted for your additional security verification information. When this feature is turned on, notifications aren't allowed to alert you on your mobile device. Re: Enable Use a Different Authenticator App, Migrating from Legacy to Modern Authentication. There is no conditional access set up. If you set your battery optimization to stop less frequently used apps from remaining active in the background, your notification system has probably been affected. Follow the on-screen steps. After your settings are cleared, you'll be prompted toregister for two-factor verificationthe next time you sign in. We would like to move to the Microsoft Authenticator App for MFA. If you cannot access your account via browser, please contact your Office 365 admin and disable MFA for you and remove the lost device. Your mobile device must be set up to work with your specific additional security verification method. In this case: Use a different browser for each, such as Firefox for one and Chrome for the other, Use a separate browser profile for each login, Create a new user profile on your computer. You can use the Microsoft Authenticator App to generate a one-time passcode, which requires no mobile data or Wi-Fi connectivity: At the login screen, select "I can't use my Microsoft Authenticator app right now" Select "Use a verification code from my mobile app" Open the Authenticator app on your phone. This will ensure the call will forward immediately with no delay. on Sharing best practices for building any app with .NET. October 25, 2022, by It happens. I changed my authenticator settings to remove app lock. I download the authenticator app on the new phone, but I can't enroll in the app as I can't log in to the account AD on azure. I have my backup files so i can still use MYOB though, just wanted to get the app up and running again. After you sign in to your Google Account, you can manage your verification methods. Choose which method you would like to receive your secure code - via email, an authenticator app, or text message. A Light Overview of Microsoft . A: To stop syncing passwords in the Authenticator app, open Settings > Autofill settings > Sync account. To make sure your information is correct, see the instructions in theManage your two-factor verification method settingsarticle. Update your account and device information in theAdditional security verificationpage. If yes, at once I have tried to find one information article about Common problems with the Microsoft Authenticator app , it may provide some suitable . as your authentication method. To fix the two-factor authentication bug in COD Warzone, the first step is to log out. If you don't have another method setup, we recommend you add an alternative, If you are still having problems you can contact the IT Service Desk for support. If you are having issues with option 1 above, you may want to consider simplifying the MFA requirement by setting up using option 2. Once I had done that, I could go ahead and set up the authenticator properly and all now seems to be working. Thanks. Once you have set up MFA you will be prompted at least once every 30 days to verify when accessing SSO applications such as Outlook, Moodle, and SharePoint. via SMS (selected customers only)your 2FA code is sent to your mobile . The new Intune Suite can simplify our customers' endpoint management experience, improve their security posture, and keep people at the center with exceptional user experiences. Enable Use a Different Authenticator App I do not have this option in my tenant and need to be able to enable it for third party MFA management. Alive-Panic-751 8 mo. 29 Replies. Read The Remote Access Guide. Solved: Go to Solution. You sign in to your work or school account by using your user name and password. You left your mobile device at home, and now you can't use your phone to verify who you are. Have a friend call you and send you a text message to make sure you receive both. Some phone security apps block text messages and phone calls from annoying unknown callers. Hi, You might find it more difficult to use a mobile device-related verification method, like a text messaging, while you're in an international location. Aug 22 2021 When two-step verification is on, your account sign-in requires a combination of the following data: Two-step verification is more secure than just a password, because two-step verification requires something youknowplus something youhave. Click Enter a setup key instead. Fortunately, that user won't be able to do anything with the alerts, but it also won't help you sign in to your account. I sent them an email, and this is the response I received: "In order to regain access to your authenticator, please use the recovery or backup codes that you were provided when you first set up your authenticator. Click that 'Enable SMS Authentication' button. (ie. Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device. Sue Bohn I have been unable to find anything that prevents it. Same issue. Experiencing same issues. Azure MFA detects unusual activity like repeated sign-in attempts, and may prevent additional attempts to counter security threats. Any possible solution? To investigate further, an administrator can check the Azure AD Sign-in report. Can't access your account? Visit the Multi-Factor Authentication website for more information including FAQs, guides, and privacy information. My Sign-ins. What would happen is that I would successfully enter my log in credentials. Sign in to your account but select theSign in another waylink on theTwo-factor verificationpage. The Help desk can make the appropriate updates to your account. You are getting "Sorry, we're having trouble verifying your account" error message during sign-in. @Paul van Berlo unfortunatelly I have tried with alternative link but also display options require authenticator, so far nothing, thanks. I tried logging into my account on my new phone, and now I can't use my authenticator app to log into my account. On your Android device, go to your Google Account. Select Turn on. The security of the Universitys information, and the privacy of our students and staff, are essential to our mission to transform lives through excellence in research, outstanding education, and a commitment to advancing a just society. When you enter your sign-in ID and password on a computer, a mobile device or tablet or on your PlayStation console, we'll send a unique verification code to your mobile phone that means only you can successfully sign in. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Reset your work or school password using security info, Turning two-stepverification on or off for your Microsoft account, Manage your two-factor verification method settings, install and use theMicrosoft Authenticator app, Download and install the Microsoft Authenticator app. Can you help me to break it and can recover my account. Aug 23 2021 On the next page, click Edit next to Two-Step Verification (2SV . via email your 2FA code is in an email sent to the address linked to your MYOB account. on If you've lost or had your mobile device stolen, you can take either of the following actions: Ask your organization's Help desk to clear your settings. or https://portal.office.com/account/#security they request the account. If you suspect someone else is trying to access your account, contact your administrator. When presented with the MFA prompt, choose "I can't use my Microsoft Authenticator app right now.". For more information about how to set up the Microsoft Authenticator app on your mobile device, see theDownload and install the Microsoft Authenticator apparticle. To enter an email address or phone number where you can be reached. Implementation of Multi-Factor Authentication. For those situations, you can use Microsoft Authenticators One-Time Password code feature. If you are not prompted, maybe you haven't yet set up your device. After you scan the barcode, a six-digit code should appear on the Google Authenticator app. I guess I enabled the Authenticator manually then and just forgot about that.. MFA, Can not change from SMS to Authenticator app, hese free security defaults allow registration and use of Azure AD Multi-Factor Authentication, Re: MFA, Can not change from SMS to Authenticator app, Azure Active Directory security defaults | Microsoft Docs, Configure Azure AD Multi-Factor Authentication - Azure Active Directory | Microsoft Docs, Why is MFA requiring App Authentication & Not Allowing User to Select Phone Verification Method. Alex Weinert You can find out more about Multi-factor Authentication by visiting the What is: Multi-factor Authentication guidance on the University of Bath Learning Pathways site. An SMS Microsoft Authenticators One-Time password code feature since the Authenticator app MFA... 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