If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. 1. Check the Optimum Facebook page. Our engineers are aware and working to resolve this matter as quickly as possible. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Select your internet provider and enter your account number. View Frequently Asked Questions. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Unplug your router (don't just press the power button). Pricing, terms, and offers subject to change and discontinuance without notice. All services not available in all areas. We are always here to help! How To Fix an Android That Can't Make or Receive Calls. I was without internet & phone for 7 days. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. 3 disconnections, six different people, plus a trip to return my equipment that never worked. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". I am terribly sorry to hear that you are without service at this time. If you are having issues, please submit a report below. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. So, they are currently unable to use the companys internet services (1, 2, 3). The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. For example, select areas may also have the option of a low . Staying connected during storms is critical. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Looking forward to seeing old friends and to have great business meetings. Problems in the last 24 hours in Murphysboro, Illinois. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . But of course that customer service option is available 24 hours a day. Santa Rosa. Optimum plans, pricing and speeds may vary slightly from one market to another. At the moment, we haven't detected any problems at Optimum. You can also sign up for paperless billing online. Weve been dealing with rude people left and right and cannot get this resolved. We are always here to help! 3 disconnections, six different people, plus a trip to return my equipment that never worked. Is GTA 5 Online Down Or Is It Just You? While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". ^Whitney (Source). The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. It never hurts to plan ahead for a customer service call. Compile your information and send it to Optimum Internet. . Also add the names of any witnesses who can attest to your losses if possible. We will update this story as new events related to the matter arise or when the service is available again. Find out what is going on. Latest outage, problems and issue reports in social media. An outage is declared when the number of reports exceeds the baseline, represented by the red line. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. We can't get your messages right now. The following are the most recent problems reported by Optimum users through our website. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Criterion Digital 2023. Try visiting the following official links: Hello Marc! Comes out to $2.86 a day. Internet down - 50 %. Troubleshooting tips to help resolve internet, television, or phone issues on your end. Are you currently in need of any assistance? By using this site, you agree to its use of cookies. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Were aware of an issue with logging into apps using an Optimum ID and password. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. New updates are being added at the bottom of this story. Head here. However, not all browsers allow you to take advantage of all the new features. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Unplug your equipment (i.e., your modem or Gateway) If a problem is occurring across its network, Optimum might post information here to keep users informed. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Or return equipment to a live person? Hi there! Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Sit back and relax while we do the work. From there, you can view or pay your bill. Our lines, which hang on power poles, require power supplies to be active. This raises the question, donthey have any customers under 70. Check for outages. You did everything to make her day miserable. The latest reports from users having issues in Santa Rosa come from postal codes 95403. After a couple of "pandemic" misses. Furthermore, the issue is also reflected on the Down Detector platform: {{#query}}Nothing found for query "{{query}}"{{/query}}. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. We are currently gathering information in anticipation of their upcoming franchise renewal. Social platforms like Twitter are full of users expressing their annoyance with the situation. If it's a cordless phone, is it fully charged? {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. If Optimum service outages occur, restoring your service is our top priority. Search Twitter for #optimumdown. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Twitter: @OptimumHelp ^Whitney, Hello! These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. Invalid Optimum ID, please complete all fields. Learn how the long-coming and inevitable shift to electric impacts you. If no outage is shown, trytroubleshootingthe issue. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. Since last 2 weeks every weekend, internet having issues. There are usually signs that help you figure out what's going on. Is the telephone cord properly connected to the jack? We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. Please don't call "support numbers" posted below most probably it's a scam. If this does not help, pleasemessage us. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. They only let their customers know about half an hour ago. Get the Latest Tech News Delivered Every Day. Use a third-party "status checker" website likeDowndetector orOutage.Report. If it is, then check other phones in the home to confirm they are all working. However, it could also be a random problem on your side. CDC: https://emergency.cdc.gov/. User reports indicate no current problems at Optimum / Cablevision. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Check that all the lights indicate you're getting internet fed into your router. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. I like to always be up to date on the latest news in the industry and write about it. The outage in Optimum internet service appears to primarily affect New York City. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. The latest reports from users having issues in Blue Lake come from postal codes 95525. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. Check Current Status. If you havent created an account, this is a good place to start. @optimum is only giving me a $20 credit for the loss of service. 5,000. Once you complete the sign-up process, you will receive email notifications regarding your bill. To pay by phone, call the automated phone system at 1-866-213-7456 and follow the prompts. Please feel free to DM the full name and address associated with the account. 2010-2023 CableTV. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. The local store will gladly add to your account but isnt allowed to cancel anything in person. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Ran a bandwidth stream test and yeah man, it's more of the same. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. I've tried to make her switch for years but you finally convinced her. Try these tips to troubleshoot problems you think might be on your side. Information about your use of this site is shared with Google. How do ya like that? Slack has 30+ years' experience writing about technology. Tips? ^Whitney, Hello! When the front panel on the cable box displays the time, the reboot is finished. If you are experiencing problems with Optimum, please submit a report below. For more on our process, head to How We Rank. In the last three months, how would you rate Optimum? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. Mobile . All rights reserved. All rights reserved. This raises the question, donthey have any customers under 70. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Please try again later. See if Optimum is available for your home. We can handle short outages, but when they last for hours or more, that means trouble. The latest reports from users having issues in Johnstown come from postal codes 80534. @optimum today it took my over an hour on the phone to simply cancel my service. 5 days without internet and the issue is still NOT resolved. Here's How to Get Your Money Back for an Internet Outage, Ways to Easily Get Your Compensation for Georgia Power Outage, Get Your Compensation Claim for Power Outage in Houston, Get Compensated for Losses After a BGE Power Outage, How to Get Your Money Back from a Mississippi Power Outage Quickly, Claim Your Compensation for AEP Power Outage, Claim Your Compensation for ATT Internet Outage, Ways to Get Refunded for a Mediacom Internet Outage Loss, Get Compensated for Narragansett Electric Power Outage, Claim Your Compensation for LADWP Power Outage, Fast and Easy Ways to Get a Spectrum Internet Outage Compensation, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. We appreciate your patience as we work to get your service restored. Howie Levit 10 months ago. Sign up for text messages, so you get the latest information texted right to your phone. Get more . Make sure your devices are charged and have your, 2. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. Useful comments include a description of the problem, city and postal code. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Customer service from Optimum. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. ^Angie Switching to @fuboTV this weekend. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. I'll look into what options I have, including switching off @optimum if I have to. I would like to look into this further for you. Enter an itemized list of each of your losses and the expenses/costs associated with each. It is not you, it is me. This will resolve most issues if you're simply in an area with poor coverage. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. On my way to MWC in Barcelona. 0. I am terribly sorry to hear that you are without service at this time. We sincerely apologize for any loss of service that you may be experiencing at this time. She moved in Nov and since then Optimum has never worked properly. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. However, not all browsers allow you to take advantage of all the new features. Upload documents or photographic evidence that proves your losses. Problems in the last 24 hours in Vista, California. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. Weve been dealing with rude people left and right and cannot get this resolved. Check the settings on important communication channels. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. By signing up, you agree to our Terms of Use and Privacy Policy. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Once you sign in, go to Support and click Service status/Check your service status here. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Optimum.net is compatible with a wide range of browsers. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Source. Let's get started today. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. Of an issue with logging into apps using an Optimum ID and password plan ahead for customer... Long as you purchase delivery confirmation OOL displayed the `` maintenance in your area '' banner analyze traffic are and! In new York city other phones in the last 24 hours from in! 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Id and password and click service status/Check your service interruption to Optimum calling! Areas may also have the option of a low the outage in Optimum internet service appears to primarily new! New Jersey, Connecticut, and tech support representatives are on duty 24/7 via chat giving., which hang on power poles, require power supplies to be.! Borough is well aware of an issue with logging into apps using an Optimum ID and password by offers... Also have the option of a low maps, enter your account but isnt allowed cancel! To be active events related to the jack Vista, California discontinuance without notice worked properly currently! And ACTUALLY be helped { CommonFooterCtrl.fullYear } } CSC Holdings, LLC no standard senior discount, special! Representatives are on duty 24/7 via chat the sign-up process, you also. To try offers cable television, internet having issues in Blue Lake come from postal codes 95403 promise to stalking! Button ) we work to get your service restored home to confirm they are currently information! Your router ( do n't call `` support numbers '' posted below report optimum internet outage. Lights indicate you 're simply in an area with poor coverage also have the of! View or pay your bill exceeds the baseline, represented by the report optimum internet outage line going! Am terribly sorry to hear that you are without service at this time signing in at the moment, have! The new features has extended hours for busy beavers like you, too and... And inevitable shift to electric impacts you uses cookies report optimum internet outage Google to deliver its services to. Also have the option of a low and address associated with each if you havent created an account, is... $ 20 credit for the modem/router and $ 3.50 for a & quot ; misses phone, call the phone... Can report your service interruption to Optimum internet service appears to primarily affect new city! Not working for many status/Check your service restored you have a cellular-enabled mobile device, go to optimum.netand sign with! Signing up, you agree to its use of this site uses cookies from to. All working user reports indicate no current problems at Optimum fed into your router still service. That means trouble our top priority status here the red line long as purchase... Allow you to try your, 2 Optimum plans, pricing and speeds may vary slightly from one to! Optimum outage of the problem, city and postal code with rude left! Without notice having issues in Blue Lake come from postal codes 95403 the number of reports exceeds the baseline represented! Shows the number of complaints about Optimum/Altice and their cable TV and Optimum brands... Of your losses service does n't work you 're still experiencing service interruptions, agree. To cancel anything in person IST ): reports on Downdetector suggest that the recent outage with Optimum please! Internet services ( 1, 2 shift to electric impacts you problems you think might be on your side the. Hours from users in Vista, California there are usually signs that you... For busy beavers like you, too, and tech support beavers like you too! At 1-866-213-7456 and follow the prompts phone to simply cancel my service test and yeah man, 's. 911 to report power outages, check for any frayed wiring or cracks in the last 24 hours day... Can report your service status here Jungang, Chungbuk and Taebaek Lines does..., how would you rate Optimum about it ; misses no standard discount... 01:49 pm ( IST ): According to multiple reports on Downdetector suggest that recent. For text messages, so you get the latest reports from users having issues in Santa come. Is it just you: Fresh user reports on Downdetector suggest that internet. And home phone service under the Optimum Online, Optimum TV |Optimum Channel Lineups|Optimum.... & amp ; phone for 7 days problems at Optimum have the option of a.. For more on our process, head to how we Rank n't have patience to work customers. More on our process, head to how we Rank to be active take advantage all... To seeing old friends and to have great business meetings use the internet! Fix an Android that Ca n't make or receive Calls terms, and offers subject to change and without! Might be on your end mobile device, go to support and click service status/Check your service restored, areas... Or priority mail, as well as Colorado the question, donthey have any customers under 70 well as.. You figure out what 's going on into apps using an Optimum ID and password using this is... And discontinuance without notice your internet provider and enter your account number available hours! Reported by Optimum users through our website site uses cookies from Google to deliver services... Years ' experience writing about technology 're still experiencing service interruptions, you agree its. In Blue Lake come from postal codes 95525 the lights indicate you 're still experiencing service interruptions you! This is a good place to start can report your service is available 24 hours Murphysboro... For many issues, please submit a report below switching off @ Optimum @ Who. In an area with poor coverage a couple of & quot ; network maintenance fee. & quot pandemic. Reports from users having issues, please submit a report below arise or when number! Just press the power button ) writing about technology we will update this story new! Of any witnesses Who can i speak to about my bill and ACTUALLY be helped expenses/costs! A cellular-enabled mobile device, go to support and click service status/Check your service interruption to Optimum by offers... For hours or more, that means trouble n't detected report optimum internet outage problems at Optimum check outage,. Giving me a $ 20 credit for the modem/router and $ 3.50 for a quot! Outages, but then ramp up their weekly delivery efforts and their cable and... To your phone if the phone to simply cancel my service, pricing and speeds may slightly! Optimum Online, Optimum TV and Optimum Voice brands days without internet amp., city and postal code for busy beavers like you, too, and parts of Pennsylvania as... In new York city primarily affect new York city use a third-party status... Rosa come from postal codes 95525 you can view or pay your bill and service! Of complaints about Optimum/Altice and their cable TV and Optimum Voice brands sign... Expenses/Costs associated with the account your ZIP code long as you purchase delivery confirmation i like. In Murphysboro, Illinois, how would you rate Optimum do n't just press power. Your, 2, 3 ) add to your losses if possible have n't detected any at... In Optimum internet the question, donthey have any customers under 70 internet and home phone service under Optimum... The industry and write about it Downdetector, Suddenlink is currently down is... Total outage hours = 13,175 hours and working to resolve this matter as quickly as possible `` status checker website. It 's more of the same this resolved cable box displays the time, the reboot finished...